Pharmacy Support Analyst

• Shift time is 8:00AM-5:00PM Eastern Time
• _

Responsibilities:

• + Recover drugs that are administered or dispensed to indigent patients without third-party prescription coverage + Build relationships with and act as liaison to physicians, patients, and pharmaceutical companies regarding program systems and processes + Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program + Routinely visit key contacts within the health system to ensure a high level of service and assist in program participation + Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies + Discuss medication options with physician and patient based on accessibility and availability (outpatient environment) + Answer pharmacy's questions regarding day-to-day operational issues, product/vendor information + Manage and process applications to pharmaceutical manufacturers' Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third-party coverage + Educate physicians, patients, and drug companies on the program mission, guidelines, requirements, and appropriate referral + Extensive patient education/counseling to determine eligibility for assistance + Identify and resolve rejected applications, including accessing comparable drug regimen + Refer patients who do not qualify for programs to other outside assistance.

• _Qualifications_
• + Strong written and verbal communication skills with the ability to clearly explain complex processes to patients and providers + Exceptional organizational and follow‑up skills in a high‑volume environment + Self‑starter mindset with the ability to work independently and take ownership of outcomes + Quick learner who can rapidly understand program rules, medication classes, and evolving requirements + Strong analytical and problem‑solving skills + Proven ability to prioritize work and meet deadlines under pressure + High attention to detail and commitment to accuracy + Professional telephone presence and interpersonal skills + Working knowledge of medications, medication classes, common medical conditions, and treatment standards + Solid understanding of hospital and clinic operations and healthcare terminology + Proficiency with Microsoft Excel, Word, and Outlook + 5 years of progressive experience in healthcare operations, pharmacy services, patient assistance programs, care coordination, or a comparable patient‑facing healthcare environment, preferred + Prior experience managing complex workflows independently in a high‑volume setting.

• _What is expected of you and others at this level_
• + Applies basic concepts, principles and technical capabilities to perform routine tasks + Works on projects of limited scope and complexity + Follows established procedures to resolve readily identifiable technical problems + Works under direct supervision and receives detailed instructions + Develops competence by performing structured work assignments
• Anticipated hourly range:
• $26.90per hour - $30.64per hour
• Bonus eligible:
• No •

Benefits:

• Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• if interested in opportunity, please submit application as soon as possible.