Patient Relations Specialist

Patient Relations Specialist 3.5 3.5 out of 5 stars 7220 Mount Rushmore Road, Rapid City, SD 57702 $24.00 - $38.50 an hour - Full-time Sanford Health 1,458 reviews $24.00 - $38.50 an hour - Full-time Careers With Purpose Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Facility:

Black Hills Ortho Spine Ctr Location:

Rapid City, SD Address:

7220 Mt Rushmore Rd, Rapid City, SD 57702,

USA Shift:

8 Hours -

Day Shifts Job Schedule:

Full time

Weekly Hours:

40.00

Salary Range:

$24.00 - $38.50 Job Summary Responsible for serving as the main point of contact for patients and families when care or outcomes do not meet expectations. Functions as a resource and professional liaison with internal departments, promotes the primary goal of optimal care to the patient. Ability to work with growth and developmental needs unique of client populations. Demonstrates independence, assertiveness, and critical-thinking when working with patients, families, and co-workers. The specialist has the ability to document clearly, the ability to solve problems and is self-motivated. Works independently with self-direction. Ability to establish priorities, have strong flexibility and organizational skills. Identifying and resolving patient and family member concerns and problems regarding services and staff. Maintains cooperative work relationships with other departments in order to respond quickly to patient concerns. Assists with and actively involved in patient satisfaction surveys and patient grievance plans. Assisting in interpretation of policies and procedures for patients, families, and visitors. Qualifications Bachelor's degree in social work, business, nursing, psychology or other applicable science is required. In lieu of a bachelor's degree, six years equivalent work experience within internal patient-related, customer service hospital experience will be considered. Master's degree is preferred. Benefits Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits . Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org . Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number:

R-0265392

Job Function:

Customer Support Services Featured:

No