Child Care Navigator Specialist

Child Care Navigator Specialist

BAKERRIPLEY - 3.4

Austin, TX Job Details Full-time 17 hours ago Qualifications Foreign language proficiency Income verification Customer records maintenance Establishing local partnerships in a community engagement role Customer relationship building Client rapport building Welfare eligibility determination In-person customer service Financial aid application processing Client file management Family communication in social service case management Customer engagement Compliance documentation Data reporting support Financial data management Document review Handling customer service requests Working with families Individual case management in social services Working with families with children Communication skills Financial assistance program guidance Entry level File organization Quality data entry Provider communication in social service case management Community resource coordination Documentation reviews Office record organization Customer data entry Full Job Description As a valued member of the Capital Area Child Care Services team, you will support a dedicated and highly skilled program committed to serving families in the Capital Area (Travis County) through comprehensive child care and inclusion services, while advancing BakerRipley's mission and regional impact. Under the direction of the Family and Community Engagement Supervisor, the Child Care Navigator Specialist plays a key role in supporting families throughout the child care assistance and the case management process. This position is responsible for communicating with clients regarding program eligibility, required documentation, service requests, and available resources. This role serves as a primary point of contact for families, child care providers, and community partners, offering guidance and support throughout the application process. Strong communication and customer service skills are essential. Bilingual proficiency in English and Spanish is preferred to better serve our diverse community of families. Expected Positive Outcomes Customers are meaningfully engaged and supported throughout the child care assistance application and case management process to ensure a positive and informed experience. Families are connected to local community partners and services that address their broader needs beyond child care. Builds and maintains strong relationships with local child care providers and community organizations to enhance collaboration and service delivery. Essential Functions Builds rapport and trust with families and child care providers by delivering high-quality, respectful, and professional customer service. Provide comprehensive case management for families receiving child care scholarships, by maintaining accurate records, monitoring case statuses, and supporting families through changes in circumstances or program requirements. Communicates with families regarding eligibility, required documentation, program policies, case actions, and complaint resolutions. Provides clear and accurate information about child care assistance programs, early childhood development, and relevant community resources. Collects and tracks data to support program outcomes and reporting requirements for funders. Accurately performs income calculations to determine family eligibility and cost of care. Enters and maintains timely, accurate data in internal systems and databases, including financial aid platforms, as required. Organizes and maintains complete, compliant customer files in accordance with documentation standards. Responds promptly to customer needs and assists families in navigating the child care assistance process. Reviews customer-submitted documents to determine eligibility within required timeframes. Performs other duties as assigned. Complies with all policies and standards.