Patient Advocate

Our Patient Advocate - PRN will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient Advocate works in a collaborative relationship with the front desk team as well as with other departments and employees.

Job Duties:

Answer and direct incoming calls; assist patients as needed. Greet and check in visitors; determine the purpose of visit and direct to appropriate staff. Schedule, confirm, and follow up on patient appointments and physician referrals. Compile, update, and maintain medical charts, reports, and correspondence. Conduct patient interviews to complete insurance, privacy, and intake forms. Verify insurance coverage; collect co-pays and ensure proper documentation. Familiarity with PracticeEdge or eIVF systems is a plus. Facilitate smooth communication between the lab, physicians, and clinical staff. Maintain adherence to patient care standards and HIPAA privacy regulations. Answer and direct incoming calls; assist patients as needed. Greet and check in visitors; determine the purpose of visit and direct to appropriate staff. Schedule, confirm, and follow up on patient appointments and physician referrals. Compile, update, and maintain medical charts, reports, and correspondence. Conduct patient interviews to complete insurance, privacy, and intake forms. Verify insurance coverage; collect co-pays and ensure proper documentation. Familiarity with PracticeEdge or eIVF systems is a plus. Facilitate smooth communication between the lab, physicians, and clinical staff. Maintain adherence to patient care standards and HIPAA privacy regulations. Answer and direct incoming calls; assist patients as needed. Greet and check in visitors; determine the purpose of visit and direct to appropriate staff. Schedule, confirm, and follow up on patient appointments and physician referrals. Compile, update, and maintain medical charts, reports, and correspondence. Conduct patient interviews to complete insurance, privacy, and intake forms. Verify insurance coverage; collect co-pays and ensure proper documentation. Familiarity with PracticeEdge or eIVF systems is a plus. Facilitate smooth communication between the lab, physicians, and clinical staff. Maintain adherence to patient care standards and HIPAA privacy regulations.

Education/Experience:

High School Diploma or equivalent required; Bachelor's degree preferred At least one year of administrative medical office experience strongly preferred Experience with Electronic Medical Record (EMR) system strongly preferred Bilingual-Spanish speaking is preferred but not required Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.