Patient Advocate

Patient Advocate Hampton, VA Job Details Full-time 14 hours ago Qualifications High school diploma or

GED Full Job Description Department and Name:

Guest Services- Sentara CarePlex Hospital Physical Location:

Hampton, VA Location Type:

On-Site Employment Status:

Regular-Full time

Shift:

First (Days)

Posted Date:

April 15, 2026 Job Overview Sentara CarePlex Hospital, in Hampton, VA, is currently hiring a Patient Advocate for Guest Services. This will be a full time, day shift position, with some weekends, as needed. Hours Monday -

Friday:

9:30am-6:00pm Some weekends may be required Overview The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding services. Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. Education High School diploma or equivalent (Required) Bachelor's degree (Strongly Preferred) Experience Two years of customer service experience (Required) Prior experience in mediation and patient advocacy (Preferred) Two years experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations; and facilitating the conversion of diverse opinions/thoughts (Preferred) About Us Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina including 10 hospitals with the prestigious Magnet® recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety, and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as "America's Best-In-State Employer" (2024), "Best Employer for Veterans" (2022, 2023), and "Best Employer for Women" (2020), and named to IBM Watson Health's "Top 15 Health Systems" (2021, 2018). Learn more (Opens in a new tab)