Patient Advocate

Patient Advocate Shorewood Behavioral Health Madison, WI Job Details Full-time 17 hours ago Benefits Health insurance Dental insurance Paid time off Leadership training provided Career development plan Vision insurance 401(k) matching Qualifications CPR Certification BLS Certification High school diploma or

GED Full Job Description Overview:

Patient Advocate Full time Why Join Competitive compensation with industry leading annual performance-based bonus opportunity Comprehensive benefits including medical, dental, and vision insurance 401(k) with company match to support your financial future Generous paid time off for vacation, sick days, and holidays Professional development & leadership training to sharpen your skills

PURPOSE STATEMENT

Support patient rights efforts through educating patients and families, guiding complaint/grievance processes and reporting unresolved threats to patient safety to appropriate staff.

Responsibilities:

ESSENTIAL FUNCTIONS

Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes. Collaborate with appropriate staff to develop acceptable resolutions to potential complaints. Identify process deficiencies that result in possible threats to patient rights or patient safety. Maintain the complaint and grievance logs up to date. Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner. May participate in new hire orientation on educating staff on patient safety and advocacy Identify critical needs with regard to customer service and discuss with supervisor and medical staff.

OTHER FUNCTIONS

Perform other functions and tasks as assigned.

Qualifications:

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

High school diploma or equivalent required. Associate or Bachelor's degree in a clinical field preferred. Experience in customer service or risk management preferred. Experience with behavioral health patients preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS

CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.