Healthcare Navigator

Healthcare Navigator Center for Veterans Issues, Inc. United States, Wisconsin, Waukesha 741 North Grand Avenue (Show on map) Jun 03, 2026 Be a Champion for Those Who Served Community Resource Specialist / Case Manager Every Veteran deserves dignity, stability, and the opportunity to thrive. As a Community Resource Specialist / Case Manager, you'll play a critical role in making that vision a reality. This position is more than case management-it's about advocacy, empowerment, and connection. You will walk alongside Veterans and their families, helping them overcome barriers to care, secure housing, strengthen financial stability, and build lasting pathways toward independence. If you are driven by purpose, believe in person-centered care, and want to ensure that no Veteran faces homelessness or instability alone, this role offers the opportunity to create meaningful change every single day. What You'll Do Assessment & Person-Centered Care Planning Conduct thoughtful, non-clinical assessments with Veterans, families, and interdisciplinary teams Review Intake Specialist assessments to determine immediate and long-term supportive service needs Identify each Veteran's strengths, challenges, and personal goals Develop and manage Single Coordinated Care Plans and Housing Stability Plans Continuously evaluate progress, address barriers, and adjust care strategies to achieve the best outcomes Case Management & Supportive Services Provide comprehensive, strengths-based case management that promotes housing security and overall well-being Deliver supportive services to homeless Veterans while maintaining complete and accurate case files Request and coordinate Temporary Financial Assistance with Program Manager approval Develop thoughtful discharge plans with referrals and follow-up supports to ensure continuity of care Execute participation agreements and maintain active engagement with program participants Housing Stability & Financial Empowerment Provide housing stability counseling and connect Veterans to rental assistance, subsidies, and housing programs Educate participants on Fair Housing rights, tenant responsibilities, lease agreements, and financial literacy Offer financial counseling and assist Veterans in creating and maintaining sustainable personal budgets Referrals, Partnerships & Community Engagement Build and maintain strong relationships with community partners and service providers, including: VA benefits, vocational rehabilitation, and employment services Healthcare, education, and workforce development programs Childcare, legal assistance, emergency resources, and daily living supports Serve as a liaison between Veterans, VA systems, and community healthcare programs Represent the program professionally with community agencies and the public Advocacy, Education & Veteran-Centered Support Empower Veterans to communicate their preferences and goals through shared decision-making Advocate for culturally responsive, Veteran-centered care Provide education, emotional support, and resource navigation for Veterans and their families Support Veterans in addressing treatment or medication concerns by facilitating open dialogue with providers Monitoring, Evaluation & Documentation Track Veteran progress and document services, outcomes, and assessments in case management and HMIS systems Evaluate the effectiveness of referrals and interventions; modify plans to improve outcomes Ensure all documentation is accurate, timely, confidential, and compliant Collaboration & Teamwork Coordinate transportation services and distribute bus tickets as needed Actively participate in team meetings, program planning, and policy development Perform other duties as assigned in support of the mission What Success Looks Like 95% of Veterans complete assessments and individualized care plans within 30 days of intake 85% of participants show measurable progress toward care or housing goals within 90 days 90% of enrolled Veterans maintain or secure stable housing within six months 100% of Temporary Financial Assistance requests processed within required timelines 85% of participants demonstrate improved budgeting or financial stability within 60 days 90% of Veterans connected to at least one external service within 30 days Active collaboration with at least five community partner agencies annually 100% of case notes and HMIS entries completed within 48 hours Zero major compliance findings in internal or external reviews Why This Role Matters You will be a trusted advocate and guide for Veterans navigating complex systems Your work directly impacts housing stability, financial wellness, and long-term independence You'll collaborate with a passionate team committed to honoring service with action Every success story begins with connection-and you'll help make that possible

Qualifications:

BSW is required, MSW preferred Minimum two years' experience navigating healthcare and the healthcare systems Experience delivering services to SUD, COD, or homeless population preferred Valid driver's license and proof of current insurance Experience working with Veterans is preferred If you're ready to turn compassion into action and help Veterans build stronger, more stable futures, we invite you to join us. Apply today and be part of a mission that truly matters.