Patient Advocate

Your experience matters Raleigh General Hospital is part of Lifepoint Health , a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As the Patient Advocate joining our team, you're embracing a vital mission dedicated to making communities healthier ® . The Patient Advocate promotes a culture of patient- and family-centered care by supporting a positive patient experience and addressing concerns in a timely, compassionate manner. This role collaborates with patients, families, and healthcare teams to resolve issues, improve service delivery, and ensure patients feel heard, supported, and informed throughout their care journey. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. More about our team At Raleigh General Hospital people are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services. How you'll contribute A Patient Advocate who excels in this role: Drive a positive patient and family experience by proactively identifying opportunities to improve care, resolve concerns, and promote patient- and family-centered practices across units and departments. Conduct patient rounds to engage with patients, families, and caregivers, ensuring concerns are heard and care experiences are enhanced. Listen to patient concerns, investigate and document issues, and collaborate with leadership, providers, and staff to achieve timely and appropriate resolutions. Serve as a visible patient advocate, maintaining a professional, calm, and empathetic approach while ensuring patients feel respected, supported, and informed. Facilitate communication between patients, families, and care teams to help patients better understand their rights, treatment plans, and hospital policies. Partner with hospital leaders, physicians, and staff to support service recovery efforts and implement action plans that improve patient satisfaction and care delivery. Maintain accurate documentation, complete post-discharge follow-up calls, and assist with reporting and root cause analyses while ensuring patient confidentiality.

Schedule:

Full-Time, Days Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

Comprehensive Benefits :

Multiple levels of medical, dental and vision coverage for full-time and part-time employees.

Financial Protection & PTO :

Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

Financial & Career Growth :

Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

Employee Well-being :

Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)

Professional Development :

Ongoing learning and career advancement opportunities. What we're looking for High school diploma or equivalent required; Associate's degree in a healthcare-related field preferred. American Heart Association (AHA) Basic Life Support (BLS) certification required. Strong critical thinking and problem-solving skills with the ability to exercise sound judgment. Ability to work independently with minimal supervision while managing multiple priorities. Excellent communication and interpersonal skills with the ability to interact professionally and empathetically with patients, families, providers, and staff. Demonstrated ability to remain calm and effective in a fast-paced or stressful healthcare environment and take appropriate action when needed. Strong organizational, documentation, and follow-up skills with attention to detail and patient confidentiality. More about Raleigh General Hospital Raleigh General Hospital cares for nearly 13,000 patients each year and treats more than 50,000 patients in its emergency room. We are accredited by the Joint Commission , the nationally recognized accrediting agency for healthcare facilities. Raleigh General Hospital also offers instructional programs for nursing students as well as numerous allied health student extern programs. EEOC Statement " Raleigh General Hospital is an Equal Opportunity Employer. Raleigh General Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."