PSR Supervisor - Specialties

The job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as a detailed description of all work requirements inherent in this position. Other specific job-related knowledge and skills may be required.

MISSION STATEMENT

Ohio County Healthcare owned provider practices bring together caring people, excellent facilities, equipment and other resources in a way that provides a high standard of patient care and makes a difference in the health and lives of our patients and community.

PURPOSE OF JOB

Patient service representative supervisor is responsible for performing a variety of administrative duties as well as may be required to perform patient service representative duties as needed. Responsible for the daily oversight of the patient access staff. This includes but it not limited to staffing, scheduling, training/education, discipline and coaching. Responsible for all departmental audits and running reports to identify corrections and errors within the department. The supervisor will maintain strong working relationships with accessibility to other departments and work to provide education to staff on areas of need for improvement or change. The supervisor has a general understanding of the workflow of the provider clinics. Attends meetings and organizes staff meetings when needed.

WORKING ENVIRONMENT

Usual working space is a well-ventilated patient care and office area. Physical requirements of this job are detailed within this job description. May assist with patient care on occasion. Also subject to exposure to bloodborne pathogens at all times in patient care. May have occasional exposure to radiation during radiology procedures and to dangerous chemicals (cleaning and disinfecting agents). The environment may be stressful at times, therefore ability to work under stressful conditions is necessary.

ESSENTIAL JOB FUNCTIONS

1. Communication 2. Assist in management and control of practice budget. 3. Supervises and provides patient care to patients in all age groups. 4. Evaluates staff members' performance and counsel as appropriate. 5. Maintains and continues professional self-development and exhibits positive human relations. 6. Maintains safe and therapeutic environment for patients in all age groups. 7. Upholds standards of practice and code of ethics for all age groups.

QUALIFICATIONS

1.

EDUCATION

High School Diploma or Equivalent (May be allowed to sign a GED agreement to obtain within 6-months) 2.

PREVIOUS EXPERIENCE

Previous experience in like setting preferred. 3.

OTHER REQUIREMENTS

Current BLS provider or will obtain within six months of hire preferred. Other requirements as outlined in Ohio County Healthcare policies and procedures (personnel policies, employee health policies, knowledge and competencies/skills to perform job responsibilities). Basic keyboarding/computer skills required.