Patient Ambassador - Emergency Department - PRN

Who We Are At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member. Our Legacy Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you'll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day. Our Values Our core values— Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE) —guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission. Your Career With Us Join us and build a meaningful career where you're valued, inspired, and supported to make a real impact. Excellence. Every person. Every time.

JOB SUMMARY

Works under the general supervision of Patient Experience leadership and follows established policies and procedures to support patients and families throughout the Emergency Department. The Patient Ambassador serves as a non-clinical resource focused on improving patient comfort, communication, and overall experience. The individual provides courteous assistance, addresses basic needs, and helps reduce anxiety during wait times. The associate maintains positive working relationships with patients, families, and interdisciplinary staff to promote a respectful, supportive, and compassionate environment. Performs additional duties as assigned in a professional and patient-centered manner.

JOB QUALIFICATIONS

Education:

High school diploma or equivalent required.

Licensure :

None required.

Certification :

None required.

Experience:

Previous customer service, hospitality, patient experience, or healthcare-related experience preferred.

Skills:

The associate must possess strong interpersonal and communication skills, with the ability to engage positively with patients and families in a high-stress environment. The individual must demonstrate compassion, patience, and professionalism at all times. Ability to remain calm, organized, and approachable in a fast-paced Emergency Department setting is required. The associate must have basic computer skills, good time-management, and the ability to follow instructions and policies. The individual must demonstrate sound judgment, adaptability, and a team-oriented mindset. Must maintain patient confidentiality and comply with HIPAA standards.