Job Description
Job Description Pharmacy Manager This position is responsible for assisting in the operation of a facility. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or as necessary. Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as a good member of the c ommunity. Ensures compliance with Company and legal policies, procedures, and regulations for assigned areas by analyzing and interpreting reports, implementing and monitoring loss prevention and safety controls, overseeing safety, operational, and quality assurance reviews, developing and i mplementing action plans, and providing direction and guidance on executing Company programs and strategic initiatives. Ensures confidentiality of information, documentation, and assigned records as required by Company policies, and local, State, and Federal g uidelines. Models, enforces, and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards. Provides supervision and development opportunities for Associates in assigned areas by selecting, training, mentoring, assigning duties, providing performance feedback, providing recognition, and ensuring diversity awareness. Drives sales and profit in the Pharmacy and OTC areas by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, developing and maintaining cross functional relationships, and a ssessing economic trends and demographics. Provides comprehensive patient care to customers by processing and accurately dispensing prescription orders; administering immunizations; counseling customers regarding health care and prescription medication needs; and maintaining confidential information, controlled medications and required documentation. Competencies An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position. Quality Patient Care-Facility - Creates a culture of patient care, safety, and accuracy. Communicates clear expectations regarding quality of care and patient safety. Ensures others are held accountable for following standard operating procedures (SOP) and achieving expected quality and patient safety goals. Ensures counseling (providing information related to the health service provided) occurs on new therapy (new items) and as requested by patients or required by practice or state regulations, including appropriate documentation. Analyzes and identifies areas of improvement needed and implements intervention steps to improve team knowledge and focus on patient safety and risk reduction. Promotes reporting and transparency of e rrors whether actual or patient perceived. Writes timely and effective plans of action focused on identification and correction of root cause. Compliance Focused Execution-Facility - Creates and fosters an environment centered on health care compliance execution. Actively communicates, trains, and guides the processes for completion and follow-up on compliance initiatives to associates within Health & Wellness and other associates as applicable to the respective health care business. Implements compliance initiatives and priorities and monitors compliance execution by others. Ensures appropriate operational execution of billing procedures, HIPAA compliance adherence, and Standard Operating Procedures (SOP). Utilizes auditing processes to identify compliance issues and implement processes for improvement. Manages Finances - Demonstrates sound financial management skills, including interpreting, analyzing, and explaining financial data and information. Manages budgets and ensures budgets and financial performance are aligned with business strategic requirements. Ensures assets, liabilities, revenues, and operating expenses are accounted for and reported. Complies with Company financial policies and procedures. Compiles and evaluates financial data to ensure operating procedures meet business needs. Monitors financial data and trends to identify and respond to market changes and other areas of opportunity. Oversees Inventory Flow - Regularly monitors the inventory flow process to identify merchandise that needs to be ordered. Ensures proper execution of inventory flow processes. Monitors and evaluates the facility to identify and address problems with inventory flow. Manages Pharmacy Operations - Conducts Associate meetings to identify and respond to their needs, concerns, and issues related to pharmacy products or services and to share information related to new initiatives. Ensures pharmacy operations are aligned with Company and regulatory (for example, HIPAA, SOP, QA) policies, standards, and procedures. Ensures adherence to proper policies and procedures for advising on, verifying, and dispensing products and Customer, insurance, and licensure issues. Documents information on changes in pharmaceutical products and procedures, and new ideas, approaches, and processes and shares the information with Associates and Managers.
Judgment:
Make Informed Judgments - Uses relevant business metrics, analyses, and reports to measure, monitor, and improve performance. Identifies and applies sound, fact-based criteria in setting priorities and making decisions. Looks beyond symptoms to determine the root causes of Published On 10/21/2019 This job description supersedes all prior descriptions Page 1 of 4 64 Job Description Pharmacy Manager problems, and identify and implement applicable solutions. Integrates knowledge and expertise in making fact-based recommendations and decisions. Customer/Member Centered:
Ensure Customer/Member Centered Performance - Analyzes data and information, and develops plans to exceed customer/member expectations. Sponsors initiatives and practices that provide customers/members with desired products, services, and experiences and that grow the business. Ensures customers/members receive the level of service that builds their trust and confidence. Removes barriers to d elivering customer/member value, service, and support. Execution and Results:
Ensure Execution and Achieve Results - Conveys a sense of urgency in ways that motivate others to complete responsibilities and achieve goals. Pursues the achievement and alignment of measurable and meaningful goals. Leverages resources and talent to achieve business goals. Ensures others are held accountable for achieving expected results. Prioritizes and balances time, actions, and projects to ensure accomplishment of results. Monitors progress of others and redirects efforts when goals change or results are not met. Planning and Improvement:
Ensure Planning and Improvement - Sets clear expectations, performance measures, and goals, and helps others do the same. Plans for and ensures others have the information, resources, implementation time, and talent needed to accomplish business initiatives. Identifies and plans for improvement in performance using key business metrics. Influence and Communicate:
Build and Influence Team - Develops and communicates logical, convincing reasons, including lessons learned, to build support for one's viewpoints and actions. Involves others in decisions and plans that affect them, when appropriate. Recognizes and rewards team accomplishments, celebrating team and organizational success. Ensures business priorities, change initiatives, and organizational information are c ommunicated in clear and compelling ways. Promotes the exchange of diverse experiences and ideas within own organization. Ethics and Compliance:
Ensure Ethics and Compliance - Actively communicates, trains, and guides associates on compliance with policies and procedures. Maintains an environment that promotes and reinforces the highest standards of integrity and ethics. Anticipates potential issues and t akes action to enhance compliance. Adaptability:
Adapt and Learn - Demonstrates creativity and strength in the face of change, obstacles, or adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and p erspectives. Identifies and takes steps to improve adaptability and continuous learning capabilities in own organization. Talent:
Manage and Leverage Talent - Develops talent plans for own organization targeted at increasing effectiveness, building diversity, and enhancing bench strength. Manages roles, assignments, and developmental opportunities to maximize organizational performance. Ensures people processes (for example, selection, development, performance evaluation) lead to effective associate performance and desired results throughout own organization. Monitors associate performance and provides constructive feedback that is specific, honest, accurate, and timely. Provides learning opportunities, guidance, and support in the development of associates. Build Relationships:
Network Internally and Externally - Builds trusting, collaborative relationships and alliances with others, inside and outside of the organization. Relates to others in an accepting and respectful manner, regardless of their organizational level, personality, or background. Promotes a t eam-based work environment that respects, embraces, and values diversity in others. Physical Activities T he following physical activities are necessary to perform one or more essential functions of this position. Observes associate, customer, or supplier behavior. E nters and locates information on computer. P resents information to small or large groups and individuals. Communicates effectively in person or by using telecommunications equipment. Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer. Visually verifies information, often in small print. Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reads information, often in small print. Visually locates merchandise and other objects. Visually inspects equipment. Reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Moves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance. Published On 10/21/2019 This job description supersedes all prior descriptions Page 2 of 4 64 Job Description Pharmacy Manager Wear personal protective equipment (PPE) as required, which could include, but not be limited to lifting protection, fall protection, eye protection, hearing protection, respiratory protection, chemical protection, climate protection and electrical protection such as protective footwear. Work Environment Working in the following environment is necessary to perform one or more of the essential functions of this position. M oves through narrow, confined spaces such as stacks of merchandise or supplies, storage areas, and closets. May work with substances that require special handling W orks in areas requiring exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions. Works overnight and on varying shifts as required. Entry Requirements Minimum Qualifications Bachelor's degree in Pharmacy or PharmD, degree or equivalent FPGEC (NABP). Pharmacy license (by job entry date). Completion of an ACPE accredited immunization training program (for example, APhA, Pharmacy School Curriculum, State Pharmacy Association sponsored). Preferred Qualifications 1 year U.S. Pharmacy related experience. Job Type:
Full-time Pay:
From $67.10 per hour Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Vision insurance People with a criminal record are encouraged to apply Experience:
Pharmacy Manager:
5 years (Preferred) License/Certification:
Florida Pharmacist License (Required) Work Location:
In person
