Director Pharmacy Administration & Services

Director Pharmacy Administration & Services

Address:

106 WILMOT

RD,DEERFIELD,IL,60015-05123-01106-2

Job

ID 1774407BR

Job Summary:

Leads strategy and direction of operations, programs, and special projects for Pharmacy Administration that improve our patient and team member experience while maximizing efficiency and effectiveness. Drives initiatives to deliver incremental prescription volume through various levers and partnership across the Support Center. Owner of operational support and execution of Walgreens Rx Delivery Program and partners across the organization to deliver solutions to improve patient convenience through delivery. Supports Rx modernization and technology enhancements and initiatives, informing the strategy and responsible for planning and field documentation. Also partnering with Rx Operations to ensure the solution meets the needs of patients and team members and serves as the single point of contact for Pharmacy Administration team across the Support Center for these technology enhancements / initiatives.

Job Responsibilities:

Provides leadership, strategic direction, and inspiration to the team responsible for planning, design, build and deployment of programs and initiatives that support Pharmacy and Retail Operations Team. Communicates results, insights, issues, recommendations and implementation approaches to a range of audiences from the EOC to store team members. Provides representation at all meetings at which their business initiatives are under discussion and ensures input regarding the value, feasibility, timing, rollout and implementation. Responsible for operationalizing and executing holistic strategies that integrate all Walgreens businesses offering products and services to deliver a seamless customer experience. Areas include customer offerings such as retail products, pharmacy, clinics, specialty, digital, and online tools as well as stakeholder input from teams that are supporting payers, providers, pharma, and patients. Works with Finance to create action plans, conduct business forecasting, and to ensure alignment with budgetary guidelines. Facilitates and fosters a culture in which all Walgreens businesses form a cohesive team that supports overall business growth to drive corporate initiatives. Provides partnership, advise and consultation as a representative of Pharmacy and Retail Operations and as a subject matter expert within their scope of work to other Walgreens business units. Ensures that all programs and initiatives are compliant with all Federal, state, municipal rules as well as state pharmacy board regulations. Stays current on legal and regulatory matters that affect the company by collaborating with Government Affairs, Privacy, Safety, Pharmacy Affairs, Compliance and Legal. Deploys process improvement initiatives and programs through the pharmacy and retail operation teams that drive enhanced productivity, enhanced customer service, and top/bottom line growth. Monitors success and sustainability. Stays current and up to date on consumer behavior and pharmacy practice. Proactively seeks out information within trade association publications, attends conferences, and gains competitor insights to deliver the most relevant products and services for our customers Conducts field visits periodically and participates in feedback mechanisms such as Advisory Counsel, Pharmacist Forum, Team member town halls, and WBA publications to incorporate team member feedback and insights within programs and initiatives. Champions the purpose driven leadership model, creates an inclusive work environment that inspires teams to achieve optimal performance. Communicates regularly with managers and team members through one-on-one discussions, group meetings and in writing to keep them apprised, solicit input, answer questions and ensuring communication is open. Builds talent within team and works collaboratively with other leaders within Pharmacy and Retail Operations to coach, mentor and develop team member talents. Supports team members through orientation, training, establishing goals, building morale, motivation. Ensures all team members have an individual development plan. Acts as a liaison to ensure that the business is fully integrated when impacting, enhancing, or adding to pharmacy operations. Re-evaluate processes for continuous process improvements with programs and systems. This will include outreach to the field and other business units to seek opportunities for improvement and to lead or provide support when implementing changes. About Walgreens Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Qualifications Bachelor's degree, and/or at least 7 years of experience between support center and retail operations, OR High School diploma/GED and at least 10 years of experience between support center and retail operations. Knowledge of pharmacy and retail systems, processes, and integration tools used to improve customer experience. Experience developing strategic initiatives which align with business goals and budgets. Knowledge of Federal, state, and local rules and regulations governing the dispensing of pharmaceuticals and the implications rules and regulations. Experience collaborating with internal and external resources (such as cross-functional teams) to develop strategies that meet department goals within budget and established timelines. Advanced level skills in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table). Advanced level skills in Microsoft PowerPoint (for example: changing picture styles, customizing animation and/or setting automatic slide timings). Advanced level skilsl in Microsoft Word (for example: adding developer tab, creating a macro, formatting table style, inserting comments and/or creating a mail merge). At least 2 years of experience contributing to financial decision in the workplace. At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership. Willing to travel up to 25% of the time for business purposes (within state and out of state). Preferred Qualifications Pharmacy experience and knowledge of operations are preferred. We will consider employment of qualified applicants with arrest and conviction records.

Salary Range:

$136000 - $231300 / Salaried Share this job X Facebook LinkedIn Email Explore this location Check it out Sign up for job alerts Sign up Find in-store jobs by location Search by location New opportunities for current team members Search Need an accommodation? Learn more here Featured jobs View All of Our Available Opportunities Saved jobs No saved jobs. Recently viewed jobs No recently viewed jobs. View all jobs Career Development Explore all of the ways we support your growth and development. Learn more Career Areas Want to make a difference in your neighborhood and in people's lives? The possibilities are wide open. Learn more Life at Walgreens We're building a one-of-a-kind culture - a place where you can learn and grow and explore. Learn more