Pharmacy Business Support Specialist

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Job Duties include the following, other duties may be assigned: Job Duties include the following, although is dependent on assigned support specialization (ie. Purchasing Inventory, 340B, Regulatory, Stewardship), other duties may be assigned. The basic job duties an employee must be able to perform, with or without reasonable accommodation include: Complies with the standards of employee conduct and hospital safety standards. To provide a high level of customer service, pro-actively maintaining contact with customers, and ensuring that they are satisfied with the services received. To undertake word processing, audio and copy typing, in an efficient and effective manner while meeting deadlines. To process routine financial transactions including: raising and processing orders and invoices, monitoring the progress of same through to completion, and investigating discrepancies. Serve as liaison with suppliers and contractors regarding goods and services. To create and maintain office spreadsheets and databases, entering data as required, and assisting with the production of charts, graphs and statistics. To undertake a range of general office duties including, but not limited to: maintaining the office filing system and retrieving information as required, maintaining supplies, monitoring stock levels, and re-ordering as necessary, taking minutes of departmental meetings as requested or necessary. Ensure a high level of confidentiality at all times. Works directly with designated wholesaler representative to maximize service and monitor costs of pharmaceutical. Communicates recalls and stock shortages to management team and external customers, as necessary. Coordinates and leads the daily purchasing, receiving and support for Deaconess Health System entities as assigned. Assist as a Pharmacy Technician as needed for situations requiring support for drug distribution. Assist with inventory to ensure internal audit requirements are followed and maintained. Coordinates activities associated with clinical quality measurement for clinical quality indicators including; chart review, data abstraction, reports, committees and improvement team participation. Accurately abstracts and submits all data according to criteria set forth by regulatory and accrediting agencies, payers, professional organizations, and staff. Meets all deadlines for data submission as outlined by specific indicator or service line. Actively seeks ways to improve clinical quality data and participates in committee meetings, department meetings, and work groups. Coordinates with, managers, directors, physicians, service line coordinators, coders, and staff members to ensure the accuracy of data, identify trends and improve clinical quality outcomes. Provides written and verbal reports for assigned clinical quality data to managers, directors, committees, physicians and administrators as requested and or outlined by the measure or service line. Monitor and analyze reporting for the controlled substance diversion monitoring program, 340B Program, and coordinate with the 340B Coordinator and/or Pharmacy Regulatory Manager. Analyze and perform audits and area inspections for the Health System. Actively seek ways to improve regulatory compliance. Coordinate and manage controlled substances, paperwork, and storage. Serve as a liason for automated dispensing cabinet issues. Serve as a liason to staff for regulatory compliance. Assist as a Pharmacy Technician as needed for situations requiring support for drug distribution. Perform other duties as needed at the direction of the 340B Coordinator and/or Pharmacy Regulatory Manager.

Competencies:

If applicable and not listed below, please refer to the department for required competencies. This job requires computer and systems competency in the following areas: Enters data, retrieves data, assembles and organizes data, uses and analyzes data, and integrates diverse sources of data. Competency in Excel, Microsoft Windows and other computer databases.

JOB REQUIREMENTS & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must clearly demonstrate all required competencies. The education/experience, certifications, skills, physical demands, and work environment described below further define requirements associated with this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience College Degree, business or computer sciences technical desirable or applicable state technician license with a minimum of three years' experience in health care clinical environment, purchasing or business related field or equivalent combination of education and experience required. Certificates, Licenses, Registrations Must be licensed as a Pharmacy Technician or Pharmacy Technician In Training in the applicable state(s) of practice. New hires/new transfers may start work in the position with a Pharmacy Technician pending application from applicable state, but must obtain their Pharmacy Technician in Training from applicable state within 30 days of new hire/transfer. Requires Certified Pharmacy Technician designation within one year of employment unless exempted per Manager discretion. Language Skills Ability to read and analyze and interpret contracts, general business periodicals and financial reports. Ability to write reports business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers. Excellent customer service skills. Mathematical Skills Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Project management skills desired. Strong organizational skills and must use considerable judgment and initiative while performing many varied and critical tasks. Ability to define problems, collect data, establish facts, and draw valid conclusions. Strong follow-through and close attention to detail required. Ability to coordinate and organize multiple tasks and projects at once. Requires an understanding of applicable legal considerations Computer Skills Computer/database skills required. Other skills, ability or knowledge

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Stand

• Under 1/3 of the time. Walk
• Under 1/3 of the time. Sit
• Over 2/3 of the time. Use hands to finger, handle, or feel
• Over 2/3 of the time. Reach with hands and arms
• Over 2/3 of the time. Climb or balance
• None. Stoop, kneel, crouch, or crawl
• Under 1/3 of the time. Talk or hear
• Over 2/3 of the time. Taste or smell
• Under 1/3 of the time. Weight Lifted Up to 10 Pounds
• Under 1/3 of the time. Weight Lifted Up to 25 Pounds
• Under 1/3 of the time. Weight Lifted Up to 50 Pounds
• Under 1/3 of the time. Weight Lifted Up to 100 Pounds
• Under 1/3 of the time. Weight Lifted More than 100 Pounds
• None. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to Flammable Liquids
• Under 1/3 of the time. Exposure to Solvents
• Under 1/3 of the time. Exposure to Hazardous Substances Such as Oncology Medications
• Under 1/3 of the time.

FREQUENT DRIVING

This job may require frequent driving and an annual motor vehicle record check is required.

TELECOMMUTING

This job does not allow telecommuting.

OTHER REQUIREMENTS

Mental and Emotional There are mental and emotional requirements of all positions working in a health care setting due to the nature of the services provided.

The requirements include:

handling multiple priorities, making decisions under pressure, working in close proximity to others and/or in a distracted environment, managing anger/fear/hostility, managing stress appropriately, working with others effectively, and working alone effectively. Compliance and Regulatory All employees are required to comply with all laws, regulatory guidelines, and health care policies. This includes, but is not limited to: federal, state and local laws, applicable State Departments of Health, Healthcare Facilities Accreditation Program (HFAP), The Joint Commission, Health Insurance Portability and Accountability Act (HIPAA), and Deaconess Policies and Procedures. All employees are required to be compliant with hand hygiene guidelines as well as adhere to safe practices, identifies and reports unsafe practices.