Pharmacy Technician

Job Title:

Triage Pharmacy Technician Job Description The Triage Pharmacy Technician supports safe and efficient prescription processing by performing general pharmacy technician duties, including filling prescriptions, reviewing health insurance and prescription orders, and assisting patients in person and over the phone. This role requires strong customer service, accurate data entry, and effective use of electronic pharmacy systems to ensure patients receive timely and accurate medications. Responsibilities Fill prescriptions accurately and in accordance with pharmacy procedures and regulatory requirements. Review prescription orders and health insurance information to ensure completeness and accuracy before processing. Respond promptly and professionally to customer inquiries in person, over the phone, and through computer systems. Process STAT orders with a strong sense of urgency and attention to detail to support timely medication delivery. Verify that all required information is complete on each prescription prior to data entry and dispensing. Communicate with facilities to alert them to any issues or discrepancies identified during the data entry process. Update patient profiles with all necessary information from prescriptions, ensuring allergies, therapies, and current medications are accurate and current. Assist with locating lost or missed orders when requested, using troubleshooting and problem-solving skills. Answer inbound phone calls from facilities and provide clear, professional support and follow-up. Collaborate with pharmacy team members to maintain an organized, efficient, and patient-focused workflow. Follow all pharmacy policies, procedures, and applicable regulations to support patient safety and quality of care. Essential Skills Pharmacy Technician with 2 plus years of experience in a pharmacy setting. Demonstrated experience performing general pharmacy technician duties, including filling prescriptions and processing orders. Strong customer service skills, with the ability to communicate clearly and professionally with patients and facility staff. Proficiency with electronic pharmacy programs and related computer systems. Experience supporting customers over the phone, including handling inquiries and resolving issues. Ability to troubleshoot issues related to orders, prescriptions, and patient profiles. Strong problem-solving skills and a solutions-minded approach to daily tasks. Attention to detail and accuracy in data entry, prescription verification, and patient profile updates. Ability to manage STAT orders and prioritize tasks in a fast-paced environment. Additional Skills & Qualifications Pharmacy technician certification (preferred or as indicated by prior experience). Experience providing pharmacy technician customer service in a community or similar pharmacy environment. Comfort working with multiple business lines and adapting to different types of pharmacy services. Motivation to grow within the organization, with interest in advancement opportunities based on performance. Work Environment This is an on-site position and is not remote. The standard schedule is Monday through Friday from 9:00 a.m. to 5:30 p.m., with one Saturday per month from 8:00 a.m. to 4:30 p.m. The role operates in a community-focused pharmacy environment that serves the local area through multiple business lines. Team members use electronic pharmacy programs and computer systems throughout the day to manage prescriptions, patient profiles, and communication with facilities. The culture emphasizes strong customer service, reliability, and opportunities for advancement based on performance, in a professional and collaborative setting. Job Type & Location This is a Contract to Hire position based out of Green Bay, WI. Pay and Benefits The pay range for this position is $18.00 - $21.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Green Bay,WI.

Application Deadline This position is anticipated to close on May 15, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.