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Phlebotomist
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Innovative Health Diagnostics dba of MD Tox Laboratory
Santa Rosa, CA (In Person)
$48,370 Salary, Full-Time
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Job Description
Job Summary IHDLab is seeking a skilled and customer-oriented Phlebotomist who will not only perform blood draws and specimen collection but also serve as a key liaison between our laboratory and our clients. This role requires strong interpersonal and communication skills to ensure a seamless patient experience while also maintaining positive client relationships and supporting account management functions. Key ResponsibilitiesPhlebotomy & Patient Care Perform venipuncture, capillary punctures, and specimen collection efficiently and accurately. Ensure proper handling, labeling, and transport of specimens to maintain sample integrity. Educate patients on procedures, ensuring comfort and confidence throughout the process. Adhere to all health and safety regulations, infection control, and HIPAA guidelines. Client & Account Management Support Serve as a point of contact for partner clinics, physician offices, and other healthcare providers. Ensure client satisfaction by resolving concerns , providing updates, and facilitating smooth communication. Monitor account activity, including volume commitments and client-specific needs. Work closely with the business development and operations teams to ensure service excellence. Assist with client onboarding and training on proper specimen collection and submission protocols. Administrative & Operational Duties Maintain accurate patient and client records, ensuring timely documentation. Track inventory and coordinate supply orders to ensure proper availability of collection kits. Support quality control processes by identifying and escalating issues as needed. Provide feedback on workflow improvements to enhance both patient and client experiences. Required Qualifications Certification in Phlebotomy (CPT, RPT, or equivalent) required. Minimum 2+ years of phlebotomy experience in a clinical or laboratory setting. Strong knowledge of specimen handling, processing, and safety protocols. Customer Service Preferred Qualifications Experience in Customer Service Background in working with diagnostic laboratories, physician offices, or mobile phlebotomy services . Knowledge of insurance processes, billing, and reimbursement for lab services. Soft Skills & Competencies Strong interpersonal skills
- Ability to build trust and rapport with both patients and clients. Excellent communication
- Clear and professional in verbal and written interactions. Customer service mindset
- Dedicated to ensuring positive patient and client experiences . Problem-solving ability
- Proactively addresses concerns and escalates issues as needed. Time management
- Balances multiple priorities efficiently while maintaining attention to detail. Collaboration & teamwork
- Works well with internal teams, physicians, and external partners. Adaptability
- Able to handle fast-paced environments and shifting client needs.
Job Type:
Full-time Pay:
$20.00- $25.