Chiropractic Assistant - Check In

Key Responsibilities Responsibilities include but are not limited to the following:

Patient Communication:

Serve as the primary point of contact for existing patients, addressing inquiries, scheduling appointments, and providing necessary information. Communicate effectively with patients to ensure a clear understanding of chiropractic procedures, treatment plans, and expectations.

Appointment Coordination:

Schedule and manage patient appointments, ensuring efficient utilization of the chiropractor's time and optimizing the patient experience. Coordinate appointments and treatment plans, considering patient preferences and availability. Ensure patient compliance with completing necessary paperwork and adherence to scheduled appointments/treatments

Office Flow:

Prepare and participate in daily team huddles Maintain the overall atmosphere and organization of the office Notify doctors of patient arrivals for key appointments Ensure good patient flow throughout the office; pre-anticipate possible bottlenecks / backups Manage music and patient-facing environment (tidy, stocked with supplies, etc)

Patient Education:

Educate new and existing patients on clinic procedures, warm ups, rehabilitation, homecare equipment and exercises, and the chiropractic treatment process. Provide information to patients about chiropractic principles, wellness strategies, and lifestyle modifications to complement their treatment plans. Review x-rays to promote homecare regimens for patients (training provided) Collaborate with Chiropractors to create and distribute educational materials for patients.

Schedule and Perform Therapies/Xrays:

Be knowledgeable about therapies and services offered within the office Coordinate and administer prescribed therapies and rehab exercise (training provided) Set patients up for x-rays. With proper certification, take Xrays prescribed by

Chiropractor Customer Service:

Ensure a high level of customer satisfaction by addressing patient concerns, resolving issues, and maintaining a positive and supportive environment. Gather and analyze patient feedback to identify areas for improvement in the patient experience.

Administrative Support:

Assist in maintaining accurate and up-to-date patient Collaborate with the administrative team to manage general office tasks and maintain a well-organized front desk.

Clinic Growth and Success:

Work to optimize continual growth in patient resign percentage and minimize patient cancellation percentage Clinic Marketing and Promotion Promote clinic marketing events such as workshops, health talks, screenings, publications, podcasts, social media, etc. Gather patient testimonials highlighting their experience within our office

Qualifications:

Knowledge of chiropractic principles or a willingness to learn Holistic mindset Previous experience in a customer service or patient care role Strong interpersonal and communication skills. Excellent organizational and multitasking abilities. Proficiency in using office software and scheduling systems. Technologically savvy. Empathy and a genuine desire to contribute to the well-being of patients.

Key Performance Indicators:

Active Unique Patients Patient Volume Attended Cancellations of Care/File Inactive Resign Commit %

Reactivations Patient Testimonials Workshop Attendance Approximate Schedule :

Monday 7:30AM-11:30AM | 2:30PM

• 6:30PM Tuesdays 7:30AM-11:30AM | 1:30PM
• 6:30PM
• Trainings from 1:30-2:30PM
• Wednesday 7:30AM-11:30AM | 2:30PM
• 6:30PM Thursday 10:00AM
• 12:00PM | 1:00PM
• 6:30PM
• Team Training at 10AM-12PM
• Friday 7:30AM-11:30AM |

CLOSED Office Closed:

New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas day Benefits

• Paid time off
• Chiropractic care
• Health plan
• Bonus opportunities
• Retirement plan

Pay:

$18.00

• $22.

00 per hour

Work Location:

In person