Office Assistant I - UPMC Western Maryland Orthopedics

Join UPMC Western Maryland Orthopedics as an Office Assistant I and be the welcoming first point of contact for patients and visitors. In this role, you will support daily office operations by scheduling appointments, managing patient information, and ensuring a positive and efficient check-in and check-out experience. Prior office or administrative experience is preferred, and candidates with strong communication skills and attention to detail are encouraged to apply. This full-time position will work Monday through Friday from 8:00am to 4:30pm. No holidays, evenings or weekends are required. Title and starting pay rate of this position may vary based on years of experience.

Responsibilities:

Verify necessary information and records in the medical record and computerized scheduling system. Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions. Maintain clean, orderly waiting area including beverage area and reading materials. Prepare patient charts for upcoming appointments. Answer telephone, screens calls, takes messages, and provides information. Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Answer questions regarding patient appointments and testing. Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data. Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. High school diploma or GED is required. 1 year work experience, preferably in a medical office setting. Knowledge of medical terminology preferred. Word processing and computer experience preferred.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran