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Job Description
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Schedule:
ALT Weekends 7am - 7pm The Radiology Communications Operator works within the centralized Radiology Operations Center to support real-time communication and coordination across the network. Ensures timely communication of critical results, prioritizes workflow to support radiologists and care teams, and maintains accurate documentation within system platforms. Plays a key role in promoting patient safety, operational efficiency, and seamless access to Radiology services.
JOB DUTIES AND RESPONSIBILITIES
Answers all incoming calls to the reading room. Promptly takes, triages, and accurately relays all messages to the appropriate radiologist or staff member, and assists callers as necessary by prioritizing studies for expedited read (i.e. Rush, ASAP, Trauma, STAT, etc.) Prepares daily radiologist schedule and on-call schedule for both radiologists & technologists. On a daily basis, updates on-line assignment sheet with radiologist locations and phone numbers so that emergent studies can be directed to the appropriate radiologist. Monitors EPIC critical results board for get-on-the-phone, immediate, and significant results clearing the board per Radiology Department policy and documenting communications appropriately. Watch for BPA (best practice alert) for ED and inpatients to fire. If BPA does not fire within the appropriate timeframe, liaison calls immediate and significant results as necessary and accurately documents transaction in EPIC critical findings database with the first and last name of the person spoken with (for critical care patients, a nurse or physician must be contacted). Timely monitoring and distribution of follow-up letters to ordering physicians and patients (if necessary). This task involves confidential investigation into patient's medical record in EPIC to see if study has been ordered/completed. Accurately documents that follow-up letter has been sent, to whom (physician/patient), and when. Daily distribution of Act 112 patient notification letters which requires running report in EPIC, choosing appropriate letter per patient age, and documentation as necessary in EPIC if needed. Takes calls from Doc Panel and marks studies immediate and/or significant as requested by Doc Panel radiologist/staff member. Communicates results and documents transaction appropriately via critical findings database with first and last name of person spoken with. Completes clerical functions including filing, copying, faxing and preparing paperwork for document scanning in Medical Records according to Medical Record's guidelines. Burn and anonymize CD's as requested for various clinical trials. Recist read cases and as needed per Medical Record's guidelines for patients waiting, being transferred, or as requested by a physician. Send and receive studies from various facilities and/or companies as needed for surgeries, transfers, etc. via PACS Workflow Manager / Ambra. This includes monitoring studies sent to VRad for a preliminary read and ensure second read by our radiologists. Relay stat reports for outpatient services including all Network emergency departments, CareNows, and physician offices including prioritizing readings to be expedited to the appropriate radiologist as necessary after checking the daily radiologist assignments.
PHYSICAL AND SENSORY REQUIREMENTS
Must be able to sit for up to 1 hour at a time. Be able to tolerate standing for 5-6 hours consecutively and be able to walk on level surfaces, stairs, carpeted surfaces, ramps for us to 30 minutes consecutively. Must have the ability to lift/move patient's records weighing up to 20 pounds. Must have the ability to stoop/bend, crouch, kneel and reach above shoulder level. Must have the ability to hear call bells. Must be capable of seeing as it relates to general vision, depth perception and peripheral vision. Manual dexterity to type on a keyboard.
EDUCATION
High School Graduate, and some college preferred.
TRAINING AND EXPERIENCE
Excellent customer service and interpersonal skills required. General computer experience with data entry required. Healthcare or related industry experience preferred. Medical terminology and knowledge of anatomy preferred. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network's service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children's Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare's five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World's Best Hospital. The Network's flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING
HOSPITAL IN THE COUNTRY.
In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally. St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke's has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke's was named a Top Workplace in New Jersey for the third year in a row. Learn More Here.
