Community Services Supervisor

The City of Rohnert Park is looking for (1) Community Services Supervisor . The Community Services Supervisor is a key leadership position within the Community Services Department responsible for overseeing recreation programs, community events, facilities, and staff that support the quality of life for the Rohnert Park community. This position plans, coordinates, and supervises a wide variety of programs and services, which may include youth and adult sports, aquatics, senior services, recreation classes, contract programs, special events, and facility operations. The role also supervises full-time and part-time staff, manages budgets and contracts, works collaboratively with community partners, and helps ensure programs and facilities are safe, inclusive, financially responsible, and responsive to community needs. The ideal candidate is a strong leader, effective communicator, and creative problem-solver who is passionate about public service and community engagement.

TO APPLY

To be considered for this opportunity, please visit "Job Opportunities" at www.rpcity.org and complete the online application and required supplemental questionnaire. All applications will be screened in detail for completeness and possession of minimum qualifications to identify the most qualified candidates to interview. You may submit a resume or other relevant documents to further describe your qualifications; however, "See Resume" will not meet the requirement to submit a complete application, including employment history, or be accepted in lieu of responses to supplemental questions. Be advised that your resume and other attachments not specifically requested may not be used to determine your qualifications. If you need assistance applying online, please click on the Application Help FAQ's link: www.governmentjobs.com/home/faq

DEFINITION

Under general direction, plans, schedules, assigns, and reviews the work of Community Services staff responsible for providing a variety of recreation and community programs, services, and activities, including youth programs, youth and adult sports, aquatics, contract activities, special events, recreation centers, and park facilities; acts as staff to Park and Recreation Commission; performs a variety of technical tasks and professional recreation work relative to the assigned area of responsibility; provides professional support to the Community Services Manager; and performs related work, as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the Community Services Manager. Exercises direct supervision over full-time staff; provides technical and functional direction to part-time, contract employees, and volunteers.

CLASS CHARACTERISTICS

This is the full supervisory-level class in the Community Services Department assigned to one or more Community Services program areas including senior programs, adults and youth sports, leisure programs, aquatic activities, youth and teen programs, excursions and special events. Responsibilities include planning, organizing, supervising, reviewing, and evaluating the work of Community Services' staff either directly or through coordinators. Performance of the work requires the use of considerable independence, initiative, and discretion within established guidelines. This class is distinguished from the Community Services Manager in that the latter has overall management responsibility over all recreation programs and facilities. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Plans, organizes, assigns, supervises, and reviews the work of assigned staff in one or more assigned Community Services program area including senior programs, adults and youth sports, leisure programs, aquatic activities, youth and teen programs, excursions and special events, facilities, contract activities, and park facilities; administers multiple recreation and community programs and community events. Implements goals, objectives, policies, and priorities for assigned services and programs; identifies resource needs; researches, recommends, and implements policies and procedures, including standard operating procedures for assigned facilities. Develops, plans, supervises, implements, and evaluates one or more recreation programs, activities, and/or systems at one or multiple sites; establishes schedules and methods for providing community and recreation services. Evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion. Determines and recommends equipment, materials, and staffing needs for assigned facilities, projects, and programs; participates in the annual budget preparation; prepares detailed cost estimates with appropriate justifications, as required. Monitors, plans, and lays out maintenance work projects for assigned facilities; monitors and controls supplies and equipment; orders supplies and materials as necessary; prepares documents for equipment procurement; participates in the bid process for maintenance and repair projects. Acts as a representative to educational institutions, community groups, private businesses, and others regarding questions, problems, concerns, and activities in the provision of recreation program operations, activities, and services. Supervises and oversees the effectiveness of the recreation program operations, activities, facilities maintenance, and community events and recommends improvements or modifications. Assists with development of recreation contract administration and use agreements. Evaluates community recreation needs and interests; prepares community surveys; analyzes data and recommends new recreation programs or improvements to meet community needs. Coordinates first aid, cardiopulmonary resuscitation (CPR), water safety instruction (WSI), and other safety training and certification courses for Community Services staff. Participates in ensuring compliance with relevant health, safety, and licensing laws and guidelines; maintains and updates all records required by Federal, State, and local regulatory agencies. Supervises the preparation of and executes program publicity brochures, press releases, flyers, and forms. Provides administrative support to the department, such as conducting research, performing special projects, developing reports, or compiling statistics. May participate in interdepartmental/interagency planning sessions specific to critical issues. Performs other duties as assigned. In performing the duties described above, the incumbent is expected to: Provide outstanding and friendly customer service. Create and maintain a respectful and collaborative working environment. Communicate honestly and behave in a manner that is ethical, legal and fiscally responsible. Demonstrate care for the organization, customers, and coworkers. Perform work of the highest quality possible. Practice and encourage initiative and innovation to improve the workplace.

Knowledge of:

Principles and practices of employee supervision, including recruitment and selection, work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures. Philosophy, principles and practices of recreation and community service program development and administration, including program implementation, review, and evaluation, budgeting, and purchasing. Principles, practices, and service delivery needs related to facility rentals, classes, and community events. Procedures for planning, implementing, and maintaining a variety of recreation and leisure activities and programs through community participation. Recreational, cultural, age-specific, and social needs of the Rohnert Park community, including seniors, youths, adults, and teens. Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures related to recreation programming and public facilities' usage and maintenance. Principles and practices of contract negotiation, administration and evaluation. Principles and practices of design, coordination, and management of fundraising activities, marketing, public relations techniques, for the promotion of activities and programs. Safety procedures, policies, and regulations applicable to public facilities and Community Services' programs, including public accessibility requirements under the ADA. Principles and procedures of record-keeping and report preparation. Modern office practices, methods, and computer equipment and applications. English usage, spelling, vocabulary, grammar, and punctuation. Techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the City in contacts with the public. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards in the delivery of Community Services' programs. Supervise, train, plan, organize, schedule, assign, review, and evaluate the work of staff, contractors, and volunteers. Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations. Understand, interpret, and successfully communicate both orally and in writing, pertinent department policies and procedures. Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solution. Develop, plan, coordinate, and implement a variety of recreational programs and facilities suited to the needs of the community. Prepare and monitor program budgets. Negotiate and administer contracts. Prepare clear and concise reports, correspondence, and other written materials. Make accurate business arithmetic and statistical computations. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to a bachelor's degree from an accredited college or university with major coursework in recreation administration, public or business administration, or a related field and three (3) years of increasingly responsible experience in recreational programming, including one (1) year of lead experience.

Licenses and Certifications:

Possession of a valid California Driver's License by time of appointment and a satisfactory driving record. Possession of American Red Cross First Aid Certificate and CPR Certificate for infant, child, and adult by time of appointment. A Supervisory Management Certificate from an accredited college or university is desirable.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office and/or recreational facility setting and use standard office and/or recreation equipment, including a computer, to operate a motor vehicle, and to visit various City, recreation, and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, reach, climb, and walk on uneven surfaces to participate in recreational activities; and push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL ELEMENTS

Employees primarily work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Incumbents partially work in the field and may be exposed to blood and body fluids rendering First Aid and CPR and are required to wear appropriate attire for the recreation activity to which they are assigned. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

WORKING CONDITIONS

May be required to work a varied schedule of hours, which may include early mornings, evenings, weekends, and holidays, at a variety of City facilities.