Move In Coordinator

Job Summary:

The Move-In Coordinator is responsible for supporting and assisting the Sales & Marketing team in achieving the community's occupancy and revenue goals. Responsibilities include but not limited to assisting the Sales & Marketing team in managing the community's sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the resident's administrative file. The Move-In Coordinator will conduct the resident's orientation to their new home and ensure each resident's move-in to their new home at Benchmark Senior Living is smooth and successful.

Principal Duties/Responsibilities:

Manages the move-in process as outlined Meets with the resident and/or family on the day of Community Fee is placed and reviews the Move-In Packet ensuring all information is explained for understanding Coordinates the Resident Assessment with the Resident Care Director Ensures the completion of the Resident Profile Schedules the Resident Agreement Signing On the Move-In day, the

Move-In Coordinator:

Collects any remaining paperwork Reviews the Welcome Packet with the resident and family member(s) Orientates the resident and family to the community Presents the room to the resident and family explains the telephone, and emergency procedures systems and other services such as hair care/salon, transportation, activities, etc. Arranges lunch or dinner for the resident and family members on the Move-In day Prepares the resident's Administrative File according to Benchmark and state specific regulatory requirements Suite/Apartment Readiness Ensures the suite/apartment is ready for move-in Communicates with the Plant Operations Director any necessary suite/apartment readiness needs Communication Maintains an open & ongoing dialogue with the resident and/ or family from the time Community Fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/ family needs Initiates communication with resident's physician and/ or family to ensure completion and delivery of the Physician's Statement and any state-specific forms Assists the resident and family members in making the emotional connection to the new community through awareness, integration and socialization techniques and engaging activities Maintains and protects the confidentiality of resident information at all times Sales & Marketing Assists the Sales & Marketing team in maintaining a thorough working proficiency in YARDI Supports the Sales & Marketing team by effectively maintaining all prospect records current in YARDI Assists the Executive Director and Director of Community Relations by ensuring model suite(s) / apartment(s) are well maintained and presentable Supports and assists the Executive Director, Director of Community Relations in setting, tracking and accomplishing sales goals in a timely manner Demonstrates effective telephone skills producing qualified leads and appointments

Education/Experience/Licensure/Certification:

Associate and/or Bachelor's degree preferred One (1) year experience in an administrative support role. Previous customer service/sales experience and demonstration of customer service skill set

Required Skills/Abilities:

Ability to handle multiple priorities Possess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentations Competent in organizational, time management skills Demonstrates good judgment, problem solving and decision-making skills Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and YARDI with the ability to learn new applications