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Triage Nurse
Job
Heart City Health Center
Elkhart, IN (In Person)
Full-Time
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Job Description
Looking for a nursing role that combines patient care, critical thinking, and work-life balance? Our Triage Nurses play a vital role in helping patients navigate their healthcare needs while working alongside a supportive clinical team. If youre compassionate, organized, and thrive in a fast-paced environment, wed love to connect with you! Join a dynamic healthcare team with a passion to serving the community! Heart City Health is dedicated to provide the best care to the community.
SUMMARY
Under general supervision of the Nursing Manager, the Triage Nurse performs care coordination and professional nursing functions to assess the severity of the patients health concerns using protocols and algorithms in a manner that provides patient dispositions to emergency care, clinic provider appointments, and triage nurse clinic services within the scope of the licensed practice. The Triage Nurse will support providers in assessing all walk-in patients by providing medical advice and consultation as necessary and may schedule appointments as a patient's condition requires. Candidates should have a strong community health/public health orientation.
DUTIES
Evaluates and assess patients' health care needs based on patients' signs and symptoms utilizing established triage protocols and guidelines. Obtains appropriate input and direction from the provider to determine the best clinical course of action and recommendations for specific patient health care needs. Accurately documents symptoms/complaints, nursing assessment, the advice provided, and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness and improve health care outcomes of patients/callers and their access to appropriate health care. Coordinate and schedule same-day and walk-in appointments on the provider schedules Monitor patient flow in the clinic; ensure that patients receive all recommended services promptly. As needed, perform other nursing functions as assigned. For example, assist providers with special procedures as needed.
Employer-paid life insuranceShort-term and long-term disability coverageAflac supplemental insurance plans403(b) retirement savings plan with employer matchEmployee Assistance Program (EAP)Employee discount programs
SUMMARY
Under general supervision of the Nursing Manager, the Triage Nurse performs care coordination and professional nursing functions to assess the severity of the patients health concerns using protocols and algorithms in a manner that provides patient dispositions to emergency care, clinic provider appointments, and triage nurse clinic services within the scope of the licensed practice. The Triage Nurse will support providers in assessing all walk-in patients by providing medical advice and consultation as necessary and may schedule appointments as a patient's condition requires. Candidates should have a strong community health/public health orientation.
DUTIES
Evaluates and assess patients' health care needs based on patients' signs and symptoms utilizing established triage protocols and guidelines. Obtains appropriate input and direction from the provider to determine the best clinical course of action and recommendations for specific patient health care needs. Accurately documents symptoms/complaints, nursing assessment, the advice provided, and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness and improve health care outcomes of patients/callers and their access to appropriate health care. Coordinate and schedule same-day and walk-in appointments on the provider schedules Monitor patient flow in the clinic; ensure that patients receive all recommended services promptly. As needed, perform other nursing functions as assigned. For example, assist providers with special procedures as needed.
Provide patient education:
e.g., chronic disease, preventive, and family. Administers certain medications, injections, immunizations, and family planning options as ordered by the provider. Participates in Performance Improvement activities as assigned. Assures that pertinent medical information is forwarded to proper departments as needed for continuity of patient care. Documents in electronic health record (EHR), triage assessment, plan, implementation, and evaluation, follow-up.KNOWLEDGE, SKILLS AND
ABILITIESExcellent communication skills; active listening as well as written and oral comprehension/communication skills; Bilingual (Spanish/English) language skills helpfulExcellent customer service skills; actively seeks ways to assist internal and external customers within the scope of assigned dutiesGood computer skills; Outlook, Windows, Microsoft Office applications; EMR exposure requiredGood time management skills; self evaluates the use of time and understands how others may be affectedCultural diversity awareness and skills; respects all people regardless of race, nationality or social standingAbility to work independently (self motivating) and as a team memberKnowledge and understanding of medical needs; ability to make sound professional judgmentsAbility to build and maintain effective working relationships with co-workers, providers, managers, patients and vendorsProblem sensitivity skills; empathetic/understandingDeductive reasoning and problem-solving skillsOrganized and detail orientedEDUCATION, EXPERIENCE AND
LICENSURECurrent and valid R.N. licenseOR L.P.N.
license required2 to 3 years clinical experience in a medical office; phone triage experience preferredPHYSICAL
DEMANDSMay sit for long periods of timeMust be able to see and hear within normal range with or without correction device(s)Dexterity and hand to eye coordination as normally associated with operating office equipment, computers and telephonesBENEFITS
Medical, dental, and vision health and wellness benefits offered Positive work-life balance - Off on weekends!Employer-paid life insuranceShort-term and long-term disability coverageAflac supplemental insurance plans403(b) retirement savings plan with employer matchEmployee Assistance Program (EAP)Employee discount programs