Telehealth Nurse

Position Title:

Telehealth Nurse Work Location:

Cary

NC 27513

Assignment Duration:

3

Months Work Schedule:

M-F 9-6 EST

with occasional 11-8 EST shifts

Work Arrangement:

Onsite till metrics are met, then eligible for hybrid

Position Summary:

The Clinical CaseRisk Evaluation and Mitigation Strategy (REMS) Clinical Nurse Educator is an important role in on our team. The nurse is passionate and is committed to provide a high level of patient care and counseling patients enrolled in the Medication Therapy Program.

Background & Context:

At The Organization, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes — one patient, one partner, one therapy at a time. This role supports the Medication Therapy Program in Pharmacy Operations by providing high-level patient counseling and education on REMS FDA-mandated specialty drug therapies.

Key Responsibilities:

• Counsel and educate new/existing patients on specialty drug therapies existing patients on REMS FDA-mandated medications. For some of these medications, as a part of the REMS program, the nurse will read a list of statements to the patient verbatim.
• Help ensure patients and their caregivers are educated on their current therapy, will help ensure medication adherence, will schedule medication refill deliveries and collect copays, if applicable
• Adherence to contracted and accrediting regulations as indicated by drug specificationspecification.
• Complete, thorough and accurate documentation utilizing good documentation practice and compliance to industry standards and regulations
• Discuss potential/current side effects with patients to educate about treatment alternatives and facilitate ongoing therapy adherence
• Identify and report adverse events (AEs) and product complaints (PCs) to the manufacturer, FDA, and/or other governing authorities
• Specialty drug verification and education. Provider/patient conduit to support therapeutic longevity.
• Adherence to patient management programs through call cadence schedules, medication management programing, drug counseling and provider collaboration.
• Maintenance of patient demographic records, medical history and records in accordance to federal HIPAA standards
• Collaboration with Pharmacy Support teams to ensure timely and accurate delivery of specialty drugs

Qualification & Experience:

• Registered Nurse with current unrestricted compact state license or primary NC or TX licensure
• Associates, Bachelor or higher degree in Nursing or accredited nursing diploma
• Ability to obtain licensing in all states and United States territories serviced within 3 months of employment through The Organization supported programming (minimal application guidelines apply)
• 5 or more years of nursing experience with at least 1 year of acute, inpatient careinpatient or outpatient care preferred
• Computer skills, including e-mail, word processing, spreadsheet and web-based programs
• Effective orally and in writing communication, experience with motivational interviewing preferably
• Ability to read, analyze and interpret practice standards, professional journals, technical procedures and government standards and regulations
• Hybrid if meeting metrics: Local-onsite and work from home Working Conditions & Physical Demands (If Applicable): Hybrid if meeting metrics: Local-onsite and work from home.

Initial onsite phase required until performance metrics are achieved. Additional Information (If Applicable):

Department:

Pharmacy Operations Reports to: Clinical Pharmacy Manager