Job Description
(CEM) - RN Case Manager 3.2 3.2 out of 5 stars El Paso, TX $35.89 an hour Loyal Source 660 reviews $35.89 an hour Loyal Source is seeking experienced Registered Nurse Case Managers for employment opportunities in a detention facility setting.
DESCRIPTION OF DUTIES
The RN Case Manager is a key member of the multidisciplinary healthcare team within a detention facility. This role focuses on coordinating and managing the healthcare needs of individuals in custody by integrating clinical assessment, chronic disease management, care coordination and transfer planning. Working within a 24/7 primary care environment (medical, dental, behavioral health, and administrative staff), the RN Case Manager ensures timely access to appropriate services, continuity of care within the facility, and safe transitions of care to other correctional facilities or community providers upon transfer or release. The RN Case Manager also supports quality improvement initiatives, policy implementation, and compliance with regulatory and contractual requirements. Pay Rate:
35.89/hr 1. Clinical Case Management Conducts comprehensive nursing assessments, intake screenings, and health histories to identify medical, mental health, and dental needs requiring ongoing case management. Develops, implements, and updates individualized care plans for patients with chronic illnesses, complex medical conditions, or high-risk status. Coordinates ongoing care for patients with serious or chronic conditions (e.g., diabetes, hypertension, cardiac disease, infectious diseases, mental health disorders, pregnancy). Monitors patient progress and outcomes, adjusting care plans in collaboration with medical, dental, and behavioral health providers. Facilitates continuity of care for patients in special housing units, segregation, and infirmary settings when applicable. 2. Care Coordination & Transitions of Care Coordinates referrals and follow-up with onsite and offsite providers, including specialists, hospitals, and behavioral health services. Collaborates with detention staff, case workers, and external agencies to plan safe and effective transitions of care (e.g., transfers between facilities, releases to the community). Prepares and organizes medical records, summaries, and discharge instructions for patients being transferred or released. Ensures appropriate follow-up appointments, medications, and patient education are arranged at the time of discharge, when feasible and appropriate. 3. Utilization Management & Access to Care Reviews requests for offsite specialty care, diagnostics, and procedures, ensuring they are clinically appropriate and timely. Tracks and follows up on pending consultations, testing, and procedure results, escalating concerns when necessary. Identifies and addresses barriers to access, working with the healthcare team and facility leadership to improve processes. 4. Direct Nursing Care Provides direct patient care within the RN scope of practice, consistent with current accepted standards, licensure, certification, and competency as needed. Performs sick call assessments and treats acute problems using nursing protocols, referring to providers as appropriate. Conducts physical examinations and intake screenings using established tools, referring abnormal findings to medical, dental, or behavioral health providers. Administers medications via approved routes as ordered. Performs treatments such as wound care, vital sign monitoring, electrocardiograms, and point-of-care testing. Interprets specimen results or routes results appropriately, and initiates follow-up actions per protocol. Responds to medical emergencies, stabilizes patients, and coordinates transfer to appropriate levels of care. 5. Coordination with Multidisciplinary Team Collaborates closely with physicians, advanced practice providers, dentists, behavioral health providers, and other team members. Provides clinical supervision to Licensed Vocational/Practical Nurses and unlicensed assistive personnel, as assigned. Participates in case conferences, interdisciplinary rounds, and care planning meetings. Serves as a resource and advocate for patients, ensuring their healthcare needs are identified, communicated, and addressed. 6. Documentation, Compliance & Quality Improvement Documents all assessments, interventions, referrals, case management activities, and patient education in the electronic health record (EHR) accurately and timely. Ensures compliance with facility policies, applicable standards (e.g., NCCHC, NDS), and regulatory requirements (including HIPAA/Privacy Act). Participates in quality improvement, performance measurement, and risk management initiatives. Assists with audits, data collection, reporting, and implementation of corrective actions as needed. Supports infection prevention and control practices throughout the facility. REQUIRED EDUCATION AND EXPERIENCE 1.
Degree-issuing institution and/or program must be accredited by an entity recognized by the U.S. Department of Education. 2. Graduate from an associate, baccalaureate, or graduate nursing program for Registered Nurses located in a State, the District of Columbia, or a U.S. territory and accredited by:
The Accreditation Commission for Education in Nursing (ACEN), or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of a current, full, active, and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. 3. Minimum of one (1) year of professional experience as a licensed Registered Nurse in a hospital, medical office, correctional, detention, or residential setting. 4. Prior experience in case management, care coordination, discharge planning, or chronic disease management is preferred. 5. Experience in a detention/correctional healthcare setting is preferred. REQUIRED LICENSURE / CERTIFICATION 1.
Current, full, and unrestricted license as a Registered Nurse in the state in which the duty station is located, or a compact state that allows practice in the duty state. Any changes to license status must be reported to the employer immediately. 2. This position does not require privileging. 3. Maintains current BLS for Healthcare Providers® certification through the American Heart Association®. 4. Certified Correctional Health Professional (CCHP), Certified Correctional Health Professional - Registered Nurse, Certified Corrections Nurse (CCN), or an accredited Case Management certification (e.g., CCM, ACM) is preferred but not required. ATTRIBUTES AND PROFESSIONAL QUALITIES 1.
Strong oral and written communication skills, with the ability to clearly explain care plans and instructions. 2. Excellent interpersonal skills, including the ability to build rapport and work effectively with patients, staff, and external stakeholders. 3. Demonstrated critical thinking and problem-solving skills, particularly in complex or rapidly changing situations. 4. Cultural competency and sensitivity in working with diverse, multi-cultural, and multi-lingual populations. 5. High degree of integrity, honesty, and professionalism in all interactions. 6. Verbal and written proficiency in Spanish is preferred but not required. 7. Experience in detention, correctional, or residential healthcare settings is preferred. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 1.
Ability to properly use equipment, materials, and supplies in diagnostic, treatment, and monitoring procedures. 2. Ability to function effectively in a multi-cultural, multi-lingual environment and utilize telephonic interpreter/translation services when needed. 3. Ability to adapt to sudden changes in schedules, patient volume, or facility operations. 4. Ability to communicate proficiently in English (verbal and written) to develop positive rapport with patients, co-workers, and other stakeholders. 5. Ability to establish and maintain positive working relationships in a multidisciplinary, correctional environment. 6. Ability to work independently and as part of a team while managing a caseload and competing priorities. 7. Ability to navigate an electronic work environment, including electronic health records, web-based training, and electronic communications. 8. Knowledge of and moderate proficiency in Microsoft Office programs, specifically Word, Excel, Outlook, and SharePoint. 9. Knowledge of regulations related to confidentiality of medical records and Protected Health Information (PHI), including HIPAA and the Privacy Act, as well as protection of Personally Identifiable Information (PII). DUTY HOURS / ON-CALL REQUIREMENTS 1.
The facility operates 24/7/365; this position may be required to respond during an emergency activation. 2. This position requires flexibility to work day, evening, and night shifts; availability during weekends and holidays may be required based on operational needs. 3. On-call availability is not required for this position unless specified by contract or facility need. PHYSICAL DEMANDS
This work requires some physical exertion, including: Prolonged standing and walking; Moving about within the facility, including over uneven surfaces; Recurring bending, crouching, stooping, stretching, and reaching; Occasional lifting or positioning of moderately heavy patients or equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About Loyal Source Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program. Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster. We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com.
