LVN -Clinical Intake

LVN -Clinical Intake Bright Star Care of Plano/North Dallas - 2.4 Richardson, TX Job Details Full-time $24 - $26 an hour 23 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Microsoft Outlook LVN Phone communication De-escalation techniques Conflict de-escalation High school diploma or GED Managing clients in a customer support role Attention to detail Client services Organizational skills Technical Proficiency Office phone management Full Job Description As an LVN Case Manager, you will join a professional, forward-thinking, and growth-oriented team that provides high-quality, compassionate care. We offer competitive benefits, including paid time off and optional health insurance.

Primary Responsibilities :

Review and process new referrals, including order and clinical documentation. Build and maintain relationships with referral sources. Handle inbound inquiries from clients, family members, and field team members. Manage patient care coordination with field teams. Oversee resource coordination, including specialty pharmacy, DME, supplies, and lab arrangements. Provide hands-on care for troubleshooting, as needed. Coordinate with sales acceptance of patients. Manage documentation and participate in the on-call rotation with clinical leaders. Collect and review client needs to support scheduling. Deliver exceptional client service for internal and external stakeholders. Promote continuity and safety in client care, adhering to quality standards.

Experience and Education Requirements :

High School diploma or equivalent. Active LVN TX license required (must be unrestricted) Proven ability to communicate effectively with referral sources and clients. Demonstrated skills in de-escalation, client service, and high-volume call handling. Proficiency with web-based systems, MS Outlook, Word, and Excel.

Minimum Skills and Abilities :

Strong communication and interpersonal skills. Organizational skills with a keen attention to detail. Ability to manage pressure and multitask effectively. Commitment to quality care and client support.

Work Environment :

This role involves working in a high-paced office setting with continuous phone interaction. Physical requirements include sitting and standing for long periods, occasional bending and stooping, and lifting up to 10 lbs.

Job Type:

Full-time Pay:

$24.00 - $26.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person