Patient Accounts Clerk/Collections Specialist

SUMMARY OF JOB

Collects payments from patients, establishes payment plans and contacts patients with delinquent accounts and secures payments.

DUTIES AND RESPONSIBILITIES

1. Establishes payment plans for patients. 2. Calls patients from account queues, reviews payment status and sets up payment plans or promissory notes. 3. Records information about the financial status of customers and of collection efforts. 4. Counsels with surgery patients and secures deposits. 5. Researches returned mail for new address information. 6. Files bankruptcy claims. 7. Is knowledgeable of and efficiently operates the Company's practice management system without error. 8. Is responsible for knowing the work schedule, observing work hours and maintaining a good attendance record. (See attached attendance and punctuality requirements.) 9. Attends in-service programs. 10. Establishes and maintains effective working relationships with supervisors, fellow employees, patients, customers and the public. Exemplifies the Company's Five Star Program. 11. Follows all corporate and departmental policies and procedures and complies with the Employee Handbook. 12. Performs other tasks as needed or directed. The statements listed above describe the principal functions of the job and should not be considered as a detailed description of all the work requirements that are inherent in the position. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made for individuals who are able to perform the essential functions of the job.

DEGREE OF SUPERVISION

Performs duties under indirect and general supervision.

PERFORMANCE REQUIREMENTS

A.

Accountability:

Reports directly to the Supervisor of Patient Accounts. B.

Education or Training:

Must be a graduate of an accredited high school. C.

Knowledge and Experience:

Requires at least 2 years of work experience in the field of medical patient collection. D.

Dexterity:

Must have good manual dexterity for operating office equipment. Must be able to function in an office setting. Must be able to operate a computer and telephone. E.

Accuracy:

Must be able to transcribe information received from patients, including insurance coverage, social security and telephone numbers without error. F.

Physical Activity:

Physical activity involves typing, writing, reaching, carrying, looking, listening, talking, bending, lifting, standing, walking, and much sitting, resulting in light work. G.

Exertion Requirements:

Light - must be able to lift or carry up to 10 pounds of weight up to 10 feet occasionally (up to 1/3 of the time), or a negligible amount of weight up to 10 feet frequently (from 1/3 to 2/3 of the time). Light work requires sitting most of the time, but may involve periods of standing and walking depending on task requirements

Job Type:

Full-time Pay:

$12.63 - $13.67 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Mobile, AL 36606 (Required) Ability to

Relocate:

Mobile, AL 36606: Relocate before starting work (Required)

Work Location:

In person