Admissions Coordinator
- Skilled Nursing Confidential Peoria, AZ Job Details Full-time $20
- $25 an hour 2 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Customer communication Teamwork Long term care experience High school diploma or GED Medical administrative support Organizational skills Clinical confidentiality policies Full Job Description Admissions Coordinator
- Skilled Nursing We are seeking an experienced and motivated Admissions Coordinator to join our team.
This position plays a critical role in supporting admissions across a Senior Living Community, with a primary focus on Skilled Nursing, while also supporting Assisted Living, Independent Living, Memory Care, Behavioral Health, Short-Term Rehabilitation, and Respite Services. As the first point of contact for residents, families, hospitals, and referral partners, the Admissions Coordinator helps ensure a smooth and compassionate transition into our community while supporting census growth and occupancy goals. This role combines healthcare admissions, insurance and financial coordination, relationship building, customer service, and detailed administrative oversight. If you enjoy helping families navigate important healthcare decisions, thrive in a fast-paced environment, and have experience in post-acute care, skilled nursing admissions, case management, discharge planning, or senior living, we encourage you to apply. Position Summary The Admissions Coordinator serves as the primary contact for admission inquiries and referrals, coordinating the admission process from initial inquiry through move-in. This role works closely with hospitals, physicians, case managers, referral sources, residents, families, nursing leadership, social services, rehabilitation services, and business office staff to ensure appropriate placement, timely admissions, and an exceptional customer experience. The ideal candidate possesses strong communication skills, healthcare admissions experience, attention to detail, and the ability to navigate Medicare, managed care, private pay, ALTCS, ALTCS-pending, and other payer sources. Essential Duties & Responsibilities Admissions & Referral Management Coordinate admissions for Skilled Nursing, Assisted Living, and Independent Living residents. Serve as the primary point of contact for prospective residents, families, hospitals, physicians, case managers, and referral partners. Respond promptly and professionally to incoming inquiries and referrals. Review referrals for clinical and financial appropriateness and coordinate admission decisions with interdisciplinary teams. Manage the admission process from inquiry through move-in. Conduct tours, assessments, and follow-up communication with prospective residents and families. Review preliminary medical records and coordinate clinical admission requirements with appropriate departments. Obtain required insurance authorizations and approvals prior to admission. Coordinate room assignments, admission logistics, and admission readiness with interdisciplinary teams. Ensure all departments are informed and prepared for incoming admissions to facilitate a seamless transition. Resident & Family Support Guide residents and families through the admission process. Assist with completion of admission paperwork and required documentation. Explain room rates, billing procedures, payer sources, insurance coverage, and financial responsibilities. Welcome and orient new residents and families upon admission. Address barriers to admission and provide ongoing communication throughout the admission process. Support a positive resident and family experience from inquiry through move-in. Insurance, Financial & Occupancy Support Review and evaluate private pay, Medicare, ALTCS, ALTCS-pending, insurance, and other payer sources for eligibility and coverage. Coordinate ALTCS-related documentation and communication to support timely admissions. Verify insurance benefits and admission requirements. Calculate and communicate the financial implications of care for each admission. Distribute required financial documentation to the Business Office in a timely manner. Maintain referral pipelines and support occupancy and census goals across multiple service lines. Track and analyze inquiry, tour, referral, and admission data to support census growth initiatives. Documentation & Compliance Create, maintain, and update resident admission records in PointClickCare (PCC). Upload, track, and manage all required admission, insurance, and compliance documentation. Maintain accurate admission records, referral logs, and census tracking reports. Ensure accurate and timely completion of all admission-related documentation. Maintain confidentiality and comply with HIPAA and applicable regulatory requirements. Marketing & Outreach Participate in community-wide marketing initiatives to support census growth. Assist with outreach efforts to increase awareness of community services and programs. Develop and maintain positive relationships with hospitals, discharge planners, case managers, physicians, and community referral sources. Represent the organization professionally in the community and at networking events as assigned. Provide feedback regarding referral trends, market opportunities, and barriers to admission. Qualifications Preferred Experience Skilled Nursing Facility (SNF) admissions experience strongly preferred. Experience with Medicare, managed care, insurance authorizations, and healthcare admissions. Experience working with hospital discharge planners, case managers, referral sources, or healthcare providers. Behavioral Health admissions experience preferred. Assisted Living, Independent Living, Rehabilitation, ALTCS, leasing, or senior housing experience is a plus. Experience with PointClickCare or similar electronic health record systems preferred. Education High school diploma or equivalent preferred. Additional education in healthcare administration, business, marketing, social services, or a related field is a plus. Knowledge, Skills & Abilities Strong customer service and relationship-building skills. Excellent verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. Strong organizational skills and attention to detail. Ability to interpret insurance coverage, payer sources, and financial information. Proficiency with Microsoft Office and electronic health record systems. Professional, positive, and team-oriented approach. Ability to work collaboratively with clinical, operational, and business office teams. Requirements Arizona Level One Fingerprint Clearance Card (assistance available). Completion of a 2-Step TB Test (available on site). Ability to obtain and maintain all required background clearances and screenings. Ability to maintain confidentiality and professionalism in all interactions. Ideal Candidate The successful candidate enjoys building relationships, solving problems, and helping residents and families through important life transitions. They understand the urgency of healthcare admissions, can effectively navigate insurance and payer sources, and are motivated by achieving occupancy goals while maintaining a high level of customer service. Healthcare admissions, skilled nursing, senior living, rehabilitation, behavioral health, case management, discharge planning, or healthcare sales experience is highly desirable.
Shift:
Shift availability will be discussed during the interview. May include Sunday or alternating weekends.
Pay:
$20.00
00 per hour based on years of experience This is an FLSA non-exempt position
Benefits:
Dental insurance Health insurance Vision insurance
Work Location:
In person
