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Patient Service Representative (FT)
Job
Southwest Orofacial Group
Phoenix, AZ (In Person)
$41,600 Salary, Full-Time
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Job Description
Duties & Responsibilities:
- Answer incoming calls and efficiently manage patient call queue.
- Communicate effectively with patients.
- Schedule patient appointments.
- Collect new patient demographics
- Interact with referring physicians' offices to obtain patient information and referrals when required
- Direct triage calls to the appropriate doctor or team member for resolution - Fulfill records requests from patients, providers and third parties
Qualifications:
- Minimum 2 years front desk or phone center experience in a private medical/dental practice or a hospital
- Experience in a high volume patient scheduling environment
- Experiencing explaining medical insurance coverage, deductibles, co-pays and co-insurance.
- Excellent interpersonal and organizational skills.
- Attention to accuracy and detail in all aspects of responsibilities.
- Proven ability to multitask and excel in a fast paced environment.
- Focus on completing tasks efficiently and within allotted time frames.
- Ability to follow directions, sometimes from multiple sources, and determine priorities.
- Experience with EHR software, MS Office programs and multi-line telephone systems.
- Must possess good oral and written (English) communication skills.
- Availability for normal business hours from 7:30am to 5:00pm.