Medical Call Center/Patient Care Representative

Medical Call Center/Patient Care Representative Sun City, AZ Job Details Full-time 20 hours ago Benefits Paid training Health savings account Health insurance Dental insurance Paid time off On-the-job training 401(k) matching Employee discount Life insurance Qualifications Availity Medical office experience Administrative experience Medical administrative support Organizational skills Full Job Description Join Our Team! Full-Time Call Center/Patient Services Representative - Central Phoenix Are you passionate about patient care and looking for a rewarding career in a fast-paced medical environment? Our established ophthalmology practice, with over 40 years of dedication to the Valley, is seeking full-time Medical Call Center/Patient Services Representatives to support our six locations. We are a busy, patient-focused ophthalmology/optometry practice dedicated to providing exceptional eye care in a professional, compassionate environment. Our team values teamwork, efficiency, and creating a positive experience for every patient from the first phone call to the final visit. This hybrid role combines call center responsibilities with front office patient services . You'll support patients by phone and in person, helping them navigate appointments, insurance, and care with clarity and kindness. The ideal candidate thrives in a fast-paced healthcare setting, communicates clearly, and genuinely enjoys helping people.

Location:

Call Center/Patient Services Representative - Sun City, occasional travel required

Schedule:

Monday through Friday, 8:00 AM - 5:00 PM, occasional Saturday 8:00 AM-12:00 PM Call Center Duties Answer high-volume inbound calls in a professional and timely manner Schedule, reschedule, and confirm patient appointments Triage calls and route appropriately to clinical or administrative staff Provide patients with information about services, providers, and office policies Verify and update patient demographics and insurance information Document all calls accurately in the electronic medical record (EMR) Patient Services / Front Desk Duties Greet and check in patients with a welcoming, professional demeanor Collect co-pays, balances, and required documentation Verify insurance eligibility and benefits Manage patient flow and communicate delays when necessary Assist with check-out, follow-up scheduling, and patient questions Maintain patient confidentiality and HIPAA compliance at all times

What We're Looking For:

Strong phone presence and communication skills (verbal and active listening) Multi-tasking, organization and problem-solving skills Detail-oriented with accurate documentation habits Empathy and patience with patients of all ages Comfortable handling high call volumes calmly and professionally Team player with a positive attitude Reliable and punctual Familiarity with Microsoft Office and cloud-based EHR systems Preferred (Not Required): Bilingual in Spanish and English Previous call center or medical office experience If you're enthusiastic about helping people and want to grow with a respected medical team, we'd love to hear from you.

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance On-the-job training Paid time off

Work Location:

In person