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Eligibility Clerk
Job
California Cardiovascular Institute
Bakersfield, CA (In Person)
$47,840 Salary, Full-Time
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Job Description
Eligibility Clerk Bakersfield, CA 93312 $22
- $24 an hour
- Full-time $22
- $24 an hour
- Full-time This position is responsibleday-to-day administrative and office duties specific to obtaining eligibility checks on every patient that enters our facility to be seen for an office visit.
Primary Job Responsibilities:
Welcomes patients/clients/visitors, determines the purpose of visit and directs them to appropriate person or department(s). Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed. Runs eligibility check in eCW and various other insurance payor systems to verify whether a patient has active insurance and can be seen in our facility. Facilitates patient flow and communicates delays with patients and clinical staff. Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality. Appropriately and courteously screens solicitors for relevance to organization needs. Explains financial requirements to the patients or responsible parties and collects copays as required. Responsible for keeping the reception and patient waiting areas, and office files clean and organized. Helps prep the charts for each patient to make sure we have the appropriate paperwork on file for each patient and that it is updated yearly. Performs other duties as assigned.Education:
High school diploma or equivalent.Experience:
One year of experience in customer service or reception, preferably in a medical office setting.Education/Certification/Licensing Requirements:
Prefer completion of a course in Medical Terminology.Additional Requirements:
Willingness to work evenings and/or weekends as needed. Wiliness to attend continuing education courses at the request of the employer.Performance Requirements:
Knowledge:
Knowledge of medical terminology and organization services. Knowledge of staff responsibilities to accurately direct callers. Knowledge of administrative processes, procedures, claims processing, and preparing patient charts. Knowledge of basic math and modern office procedures.Skills:
Ability to use multi-line phone system, including transferring calls and paging. Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients. Ability to use spreadsheets and word processing software. Ability to type a minimum of 45 WPM and operate a 10 key calculator by touch. Adequate hearing to answer phone and speak with patients. Ability to speak clearly and loudly enough to be heard by callers and patients.Abilities:
Ability to works well under pressure with minimal supervision. Ability to elicit appropriate information to route calls to the appropriate person. Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls. Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.Equipment Operated:
Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.Work Environment:
W ell-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.Mental/Physical Requirements:
(Documenting physical demands and work environment conditions ensures ADA compliance.) Either go to this link to customize and insert MGMA's ADA Matrix for this position or, modify and use this recommended statement: "Must p ossess the physical and mental abilities to perform the tasks normally associated with a Receptionist involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting. Periodic stress occurs from handling many calls and dealing with patient requests."Pay:
$22.00- $24.