Patient Access Ambassador II VCVH (Per Diem, Variable Shifts)

At NorthBay Health the Patient Access Ambassador II accurately, efficiently and timely admits, registers, and completes financial analysis activities for all patients upon arrival to the hospital. Interacts respectfully with the patient and/or patient's representative to obtain and record accurate and complete demographic, payer and other information ensuring the patient's care is not delayed and/or can be appropriately scheduled. Takes initiative to resolve patient issues to the best of your ability and when required, refers patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate. Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or whenever appropriate and explains financial obligations in a clear and compassionate manner. This role conducts educational conversations with patients explaining the details of their coverage eligibility and benefits, including but not limited to information on coordination of benefits, the status of required authorizations, estimated charges, outstanding deductibles, and other out-of-pocket obligations. Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self and consistently demonstrates excellent oral and written communication skills. At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

Education/Training :

Associate Degree preferred.

Licensure/Certification :

Patient Access and/or Revenue Cycle relevant certification from a nationally recognized healthcare credentialing organization preferred.

Experience:

Three or more years of customer engagement experience in a healthcare revenue cycle environment required. Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion. Proficiency is required in the application of knowledge in the areas listed below:

• Differentiation of the unique characteristics of the following insurance types: Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation
• Impact of completeness and accuracy that the registration/admission process has on successful claims processing and receipt of payment
• Impact of completeness and accuracy that the registration process has on the delivery of patient care.

Skills:

Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Is extremely open to learning new things and teaming with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. Critical thinking skills and ability to use personal judgment to creatively address patient issues and concerns.