Patient Retention Representative (TEMP)

Patient Retention Representative (TEMP) Comprehensive Community Health Centers - 2.9 Glendale, CA Job Details Temporary | Full-time $22 an hour 1 hour ago Qualifications Spanish HIPAA English Medical scheduling High school diploma or GED Full Job Description

JOB SUMMARY

Patient retention representative will coordinate care for patients through outreach, in-reach, follow up, and scheduling of appointments. Representative is responsible for making outbound retention calls to existing patients who require services. •This is a temp position anticipated to last at least 3 months with possibility of full time conversion

PATIENT RETENTION REPRESENTATIVE

(TEMP)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Conduct outreach/in-reach calls to new and existing patients. Answer incoming calls. Understand the requirements of the caller and provide precise information, triage appropriately. Use questioning and listening skills that support effective telephone communication. Use an effective approach to handle telephone tasks like call transfers, taking/sending messages, call interruptions, holds, and unintentional disconnects. Document all communication in reference to the appointment from patients accordingly in a communication log in the patients' electronic health record. Understand the impact of attitude in handling calls professionally. Be courteous and conscientious of call queue at all times. Support excellent customer service philosophy. Schedule new patient and follow up visit appropriately. Coordinate with clinic and clinical staff as needed. Stays in compliance with all HIPAA regulations. Maintain daily, positive communication with other departments. Encourage a cooperative, team approach to interdepartmental workflow. Attend meetings as required. Perform other duties, as assigned. Requirements

PATIENT RETENTION REPRESENTATIVE

(TEMP)

EDUCATION, TRAINING AND EXPERIENCE

High School Diploma or GED. 1+ years of experience in customer service/call center, or equivalent experience including in-reach and outreach activities. Must be bilingual in English and Spanish

PATIENT RETENTION REPRESENTATIVE

(TEMP)

PAY RATE

$22/hr We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring.

Pay:

$22.00 per hour

Language:

Spanish (Required) Ability to

Commute:

Glendale, CA 91205 (Required)

Work Location:

In person