Patient Service Technician

Patient Service Technician Super Care

LLC - 3.5

Glendale, CA Job Details Full-time 17 hours ago

Qualifications Driver's License Full Job Description Essential Duties:

Under the general supervision of the ROM, The Patient Service Technician is responsible for the delivery, set-up, patient education, and pick-up of DME Equipment. Patient Service Technician are responsible for keeping organized with delivery/pickup tickets along with updated Delivery Track on unsuccessful & successful deliveries made.

Responsibilities:

Employees to initial as completed ______ Reports to work daily and is ready to work at the scheduled start time ______ Must wear all safety equipment (i.e. back support and steel toed shoes) ______ Works On-Call assignment as needed or scheduled coinciding with the Saturday schedule ______ Responsible for providing CPAP, Pulse Ox, Mask Fitting and any other oxygen/DME equipment under supervision of Respiratory Therapist ______ Completes initial Respironics/ResMed training program which includes annual competency assessment ______ Provides patient education as part of the patient care activity according to the patient need ______ Delivers respiratory, medical equipment and supplies to patients or clients ______ Maintains current and update knowledge of respiratory and home care equipment ______ Performs equipment set ups in a timely and professional manner ______ Presents SuperCare through professional personal appearance and patient care activities ______ Completes delivery and pick-up paperwork promptly and accurately, ensuring all serial numbers are listed and all paperwork is scanned into system ______ Assists, when necessary, the pulling of equipment and supplies from the warehouse as ordered on patient delivery tickets ______ Loads equipment, oxygen systems, and related supplies on to a delivery vehicle ______ Must be familiar with all applicable laws and regulations as they pertain to setting up respiratory Equipment ______ Manages all orders on route sheet and Delivery Track, delivers via company vehicle; equipment to meet ETA given ______ Communicates back with dispatch and or patient if ETA cannot be met ______ Adds necessary notes into Delivery Track on type of delivery ______ Works with patient to solve a variety of problems, thereby acting as a company field representative (i.e. reverse demonstration process) ______ Able to identify and label contaminated equipment that is picked up to be brought back to location Contaminated (bloodborne pathogen exposed): equipment that has any bodily fluids or has been in an insect/rodent infested environment ______ Adhere to SuperCare Health's company policy/procedure on picking up contaminated labeled equipment Bag equipment in bag Transfer equipment back to location Unload and place equipment in "Dirty" (quarantine) designated area ______ Responsible for attempting to successfully pick up rental equipment, as directed, follows policies pertaining to all equipment being returned ______ Responsible for unloading of company vehicle, ensure all returned/picked up equipment is placed in proper designated area with pick up order attached ______ Must complete a physical inspection of vehicles and document daily ______ Promotes teamwork among team members which includes but is not limited to assisting other locations as needed ______ Performs warehouse and office maintenance tasks as required ______ Performs any other duties that may be requested by Supervisor or Management ______ Understand and adheres to all of SuperCare Health company policies ______ To remain knowledgeable to date on all products ______ Maintain a professional, safe, and clean work environment and vehicle

Qualifications:

Must be 21 years of age Valid driver's license with a good driving record DOT certification (optional)

Education and or Experience:

Graduate from Accredited High School or college Team player-ability Reliable and Responsible Detailed oriented Strong organizational skills