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Clerk I
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Randstad USA
La Mesa, CA (In Person)
$51,989 Salary, Full-Time
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Job Description
Position NameComplete Care Management Clerk (Outreach Clerk) DepartmentComplete Care Management (Population Health)
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. job detailssummary$24.99 - $25 per hourtemporaryhigh schoolcategoryoffice and administrative support occupationsreferenceAB_4960936job details Position NameComplete Care Management Clerk (Outreach Clerk) DepartmentComplete Care Management (Population Health)
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Job Function:
Outbound telephonic patient outreach for patients with chronic conditions (e.g., diabetes, hypertension, osteoporosis).Core Duties:
Convincing patients of the importance of lab work/appointments and scheduling them directly for appointments and lab work (e.g., A1c, flu shots) using Kaiser's internal systems.Performance Metric:
Must be able to make a minimum of 50-60 outbound calls per day. Productivity is monitored. Must-Have Qualifications (Non-Negotiable)Education:
High School Diploma or equivalent.Experience:
At least 1 year of recent medical/healthcare background combined with call center or customer service experience.Examples cited:
Previous experience as a Medical Assistant (MA) or similar medical role has been very successful.Focus:
Experience with outgoing/outbound calls is preferred over strictly inbound.Skill:
strong willingness to learn, high motivation, and a desire to make a difference with patients.Systems:
Comfort with a significant learning curve related to maneuvering within Kaiser's online medical record system, Epic/HealthConnect. Nice-to-Have / Preferred Qualifications "Icing on the Cake": Outgoing calls/customer service experience in a medical setting.Kaiser Experience:
Previous Kaiser Permanente experience is a bonus, even if it was on the AR/Insurance side, as they may be more familiar with internal systems. The manager will entertain reviewing these resumes.Non-Negotiable Exclusions Insurance Only:
Candidates with only insurance experience and no medical/healthcare background are not a good fit and should be screened out.Required Screening:
No drug screens, no physical exams, and no motor vehicle reports (MVRs) are required for this position.salary:
$24.99 - $25 per hourshift: Firstwork hours: 10 AM - 6:30PMeducation:
High SchoolResponsibilitiesMedical Background Temps in the past-have medical bg are most successful Customer Service Experience on phone These are all telephone calls Outbound calls Skillscall centeranswering callsmaking callsQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. job detailssummary$24.99 - $25 per hourtemporaryhigh schoolcategoryoffice and administrative support occupationsreferenceAB_4960936job details Position NameComplete Care Management Clerk (Outreach Clerk) DepartmentComplete Care Management (Population Health)
Job Function:
Outbound telephonic patient outreach for patients with chronic conditions (e.g., diabetes, hypertension, osteoporosis).Core Duties:
Convincing patients of the importance of lab work/appointments and scheduling them directly for appointments and lab work (e.g., A1c, flu shots) using Kaiser's internal systems.Performance Metric:
Must be able to make a minimum of 50-60 outbound calls per day. Productivity is monitored. Must-Have Qualifications (Non-Negotiable)Education:
High School Diploma or equivalent.Experience:
At least 1 year of recent medical/healthcare background combined with call center or customer service experience.Examples cited:
Previous experience as a Medical Assistant (MA) or similar medical role has been very successful.Focus:
Experience with outgoing/outbound calls is preferred over strictly inbound.Skill:
strong willingness to learn, high motivation, and a desire to make a difference with patients.Systems:
Comfort with a significant learning curve related to maneuvering within Kaiser's online medical record system, Epic/HealthConnect. Nice-to-Have / Preferred Qualifications "Icing on the Cake": Outgoing calls/customer service experience in a medical setting.Kaiser Experience:
Previous Kaiser Permanente experience is a bonus, even if it was on the AR/Insurance side, as they may be more familiar with internal systems. The manager will entertain reviewing these resumes.Non-Negotiable Exclusions Insurance Only:
Candidates with only insurance experience and no medical/healthcare background are not a good fit and should be screened out.Required Screening:
No drug screens, no physical exams, and no motor vehicle reports (MVRs) are required for this position.salary:
$24.99 - $25 per hourshift: Firstwork hours: 10 AM - 6:30PMeducation:
High SchoolResponsibilitiesMedical Background Temps in the past-have medical bg are most successful Customer Service Experience on phone These are all telephone calls Outbound calls Skillscall centeranswering callsmaking callsQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.