Appeals & Registration Specialist

Appeals & Registration Specialist University of La Verne - 4.2 La Verne, CA Job Details Full-time $21.86 - $25.48 an hour 22 hours ago Benefits Health insurance 403(b) Qualifications Relational databases Word processing Customer inquiry handling Clerical experience Productivity software Full Job Description Position Type Classified Appointment Type Regular FTE % 100% Work Schedule (if atypical) This is an onsite position. University Overview Embark on an exciting journey with the University of La Verne, where your career aspirations come to life in a vibrant and welcoming environment. Established in 1891, our diverse and inclusive community is more than just a university—it's a home for passionate individuals like you. At the University of La Verne, we embody four core values that set us apart—Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Civic and Community Engagement. If you're fueled by these principles and are eager to make a meaningful impact, your journey begins here. With a rich history spanning 132 years, the University of La Verne boasts a global Leo Family of 89,000+ accomplished alumni. As the #1 private university in California for social mobility according to U.S. News and World Report 2024, and recently recognized as the 33rd Best U.S. College by the Wall Street Journal 2024, we take pride in our commitment to excellence in education. Join us in shaping the future, where your passion meets purpose. Come be part of something extraordinary and apply today! Diversity Statement The University supports a diverse and inclusive environment where students recognize and benefit from the life experiences and viewpoints of other students, faculty, and staff. Diversity is an active and intentional practice that supports difference and multiplicity to expand knowledge, educate capable citizens, develop the whole person, and serve our local and global communities. Promoting and sustaining diversity is a commitment to educational quality and the creation of positive, respectful learning communities. Job Description Summary In compliance with FERPA guidelines, this position provides comprehensive support to the student population in matters related to transcripts, registration, and enrollment services. This position serves as the primary point of contact for appeals to University policy. Additional tasks include supporting the front service window, main phone line, and office email accounts, processing transcript requests, and enrollment verifications. The role also provides general student support and assists with special projects as assigned by the Registrar or Assistant Registrar. The position requires strong organizational skills, attention to detail, good customer service, strict adherence to confidentiality standards, and the ability to manage multiple priorities in a fast-paced environment. Minimum Qualifications 2 years customer service experience. 1 year of office or other clerical experience. Demonstrated communication skills. Demonstrated critical thinking skills. Demonstrated attention to detail and organization. Experience with and proficiency in word processing and spreadsheet software. Experience with using a relational database. Preferred Qualifications Previous higher education experience. Previous experience with a student information system, such as Banner. Bachelor's degree preferred. Experience with and proficiency in Microsoft Office Software. Fluency in a second language. Benefits Summary Applicants, please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous contribution to the University's 403B retirement plan, and a generous time off plan. Employment is contingent upon successful completion and clearance of a background check and employment verification. Location La Verne Main Campus Number of Vacancies Physical Demands Summary The physical demands include the ability to sit, stand, walk, bend, and lift up to 20 pounds occasionally. Clear verbal and written communication is essential, as the position involves frequent interaction with colleagues, clients, or external partners. The noise level is generally low to moderate. The position may occasionally involve meeting deadlines or managing multiple priorities, which can require sustained focus and mental stamina. Do the essential functions of this job require lifting? Yes If yes, list maximum weight and duration Up to 20lbs. Describe work environment This position is based in a standard office environment and primarily involves sedentary work. Employees are expected to spend extended periods of time working at a desk, using a computer, and engaging in routine office tasks such as emailing, attending m Duties Specific Duties

APPEALS AND GRADES

Coordinate, intake, review, and process all undergraduate academic appeals: contact students to obtain missing documentation; monitor approved appeals for payment; maintain log of submitted appeals; prepare agenda for committee meetings; prepare and email response letters; process approved appeals; update Banner comments with appeals information; scan and index appeal documents. Assist with the process of university-wide grades; turn the grade submission process on/off in Banner; run missing grade reports; if grades are missing, enter placeholder data into Banner and follow up with faculty to obtain final grades. Process official grade changes received from faculty and through academic appeals, ensuring complete accuracy in grading, academic standing, and unit values. Follow up with faculty and deans as needed to request additional documentation or to provide policy classification. Convert expired INC, IP, and NG grades to F or NCR. Work with the Assistant Registrar to make better use of technology in the processing of grades. Percentage Of Time 50% Specific Duties

REGISTRATION AND RECORDS

Provide support to students, staff, and faculty in the usage of the La Verne Portal self-service webpage, including navigation and log-in procedures; registration; grading; entering overrides, and giving general instructions on policies, usage and procedures. Evaluate, explain, and respond to faculty and student inquiries regarding self-service and manual registration; act as back-up staff for processing directed and independent study courses, quick admit registrations, and grade option changes; understand and articulate University policies and procedures related to all aspects of registration. In accordance with FERPA regulations, research, evaluate, and respond to student, employer, and lender requests for enrollment or degree verification. Ensure integrity of all data contained in each student's Banner record, including accuracy of campus and rate assignments, student status, curriculum information, grades, and registration records; as directed by the Registrar or Assistant Registrar verify and update student academic history, including but not limited to; grade changes, appeals, course challenges and certifications, and the entry of hard copy transcripts into Banner. Regularly scan and index student documentation collected throughout the Registrar's office; scan and index course review documentation for archival records. Percentage Of Time 25% Specific Duties

TRANSCRIPTS

Monitor National Student Clearing house transcript request process to ensure it is functioning properly; troubleshoot disruptions or problems with the service. Maintain messaging on transcript request landing page at National Student Clearing house; coordinate with the Assistant Registrar and/or technical specialist when messaging regarding transcripts needs to be updated on other platforms. Oversee advanced transcript processing, such as retrieving and/or resending PDF transcripts, requesting refunds, et al. Percentage Of Time 15% Specific Duties

COMMENCEMENT

Assist with all Commencement related activities Percentage Of Time 5% Specific Duties MISC Other tasks as assigned by the Registrar or Assistant Registrar Percentage Of Time 5%

Salary Range Minimum:

$21.86

Maximum:

$25.48 Posting Detail Information Posting Number 2024-251186SA Special Instructions to Applicants The University of La Verne is unable to provide sponsorship for work visas at this time. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. Open Date 05/12/2026 Close Date Open Until Filled No