Patient Concierge Coordinator

Patient Concierge Coordinator Carpiaux Family Orthodontics La Verne, CA Job Details Full-time $18 - $25 an hour 5 hours ago Benefits Health insurance 401(k) Paid time off 401(k) matching Qualifications Computer operation Teamwork Phone communication Dental receptionist Greeting customers English Administrative experience Attention to detail Orthodontics Patient interaction Typing Entry level Client interaction via phone calls Full Job Description Job Overview Are you looking to join a passionate team, helping to make a real difference for the patients and communities we serve? You can see what we are all about here: https://www.instagram.com/carpiauxfamortho/ Carpiaux Family Orthodontics is seeking a driven, outgoing, and detail oriented Patient Concierge Coordinator to join our privately owned, modern orthodontic office in La Verne. In this vital role, you will serve as the first point of contact for patients, providing exceptional front-end support, and ensuring a seamless patient experience. Your energetic approach and attention to detail will help foster a welcoming environment, streamline administrative processes, and uphold the highest standards of patient service. Duties Greet patients Check in and out patients Offer snacks and beverages Give office tours to all new patients Review of all health histories Answer phones/text messages Check all voicemail and return calls Follow up on all missed appointments Follow up on all leads Collect account balances at patient check in Ensure all documents have been signed at initial appointment Front office supplies- inventory and supply orders Qualifications Enjoy interacting and bonding with our patients and their families. Personable and Extroverted Approachable and Collaborative Energetic and Outgoing Diligent, Result and Detail Oriented while being highly Organized. Following through with daily tasks Be willing to cross-train and back up other front positions as needed. Experience with heavy phone volume along with excellent computer and typing skills. Knowledge of Wave Ortho is a plus but willing to train. Excellent verbal and written English Be able to multi-task and stay calm under pressure. Be able to work independently and with a team. Have strong people skills and the ability to provide concierge customer service to our patients. Communication with our patients is extremely important. Because of this, we would prefer someone that is a people person. Possess exceptional work ethics, be independent, confident, reliable, and trustworthy. Must have reliable transportation and reside in reasonable commuting distance. Hard working, and enthusiastic about learning

Hourly Pay Scale:

$18 - $25/hr. (Starting pay rate is determined by prior dental/orthodontic experience)

Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Work Location:

In person