Patient Access Representative - Specialty Clinic

The Patient Access Representative is responsible for professional and efficient operation of the admission/ registration process and can work independently in one or more patient access areas. Performs a variety of patient access functions related to patient check-in and check-out including: appointment scheduling, patient registration, insurance verification, and point of service collections. Demonstrates a basic understanding of the revenue cycle. This position works closely with patients and must provide excellent customer service

What You'll Do:

Opens/closes front desk according to current procedures. Greets all patients in a courteous and timely manner. Answers multi-line telephone; takes clear, detailed, and eligible messages and transfers call to appropriate department(s) when necessary. May operate the switchboard for answering and transferring telephone calls, routine inquiries, and make necessary connections on the overhead paging system. Schedules patient appointments using computerized scheduling system. Enters and/or updates patient information in computerized hospital information systems. Manages all internal and external referrals.

Who You Are:

Excellent communicator Detail oriented Good interpersonal skills Strong customer service skills

Qualifications:

High school diploma or equivalent required, Associates degree preferred. Minimum of one-year experience in hospital registration or admitting preferred. Good telephone etiquette.

Computer skills required:

Typing 30-45 WPM. Competent with Microsoft Office and Outlook. Previous use of multi-line phones, fax and copy machine(s) preferred.

Job Information:

Full-time, day shifts including weekends. Starting wage $22.11 to $26.80 based on qualifications. The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. An equal opportunity employer.