Patient Services Representative

Job Title:

Patient Services Representative Job Location:

Mission Viejo, CA 92691

Job Duration:

3+ months (High Possibility of Extension)

Pay Range:

$25.00 to $26.00/hour on W2.

Shift:

Day 5x8-Hour (08:30 AM

• 05:30 PM)

Job Description:

• Please include 3 available interview times with submission, as well as confirmation of awareness of commute times.
• The Patient Services Specialist
• Journey Level performs all core front-office functions with increased independence and efficiency.

This role is responsible for patient registration, appointment scheduling, insurance verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families.

Requirements:

One year of medical office experience is required.

Preferred:

Cardiology Office Experience is preferred.

Duties:

• Serve as the first point of contact for patients and support smooth operation of the clinic, providing courteous and professional communication in person and over the phone.
• Operate and manage multi-line phone systems to route calls, take messages and respond to inquiries efficiently.
• Perform patient registration, check-in, copay collection, and check-out processes, ensuring accurate demographic and insurance information is collected and updated.
• Schedule, confirm and modify patient appointments in accordance with clinic protocols and provider availability.
• Complete a variety of administrative and clerical tasks, including scanning, filing, and data entry to support daily clinic operations.
• Navigate and document within electronic medical records (EMR) systems to maintain accurate and timely patient records.
• Deliver high quality customer service by addressing patient needs, resolving concerns, and escalating issues as appropriate.
• May coordinate referrals and prior authorizations by gathering necessary documentation, submitting requests, and following up with providers and payers.
• Independently resolve routine patient and scheduling issues using established protocols.
• Identify and escalate complex issues to appropriate personnel.
• Support onboarding of new team members by modeling workflows and best practices.

JOB SPECIFIC

KNOWLEDGE, SKILLS and

ABILITIES

Ability to communicate clearly and professionally with patients, families, and healthcare team members in person, over the phone, and in writing. Ability and willingness to learn multi-line phone systems (e.g. routing calls, taking messages, responding to inquiries with courtesy and efficiency), electronic medical records (EMR), standard office applications (e.g., email, word processing, spreadsheets) and common office tools (e.g. printers, scanners, copiers, and fax machines). Demonstrates resilience and the ability to adjust to changing priorities, workflows, and patient needs in a fast-paced environment. Committed to providing a positive patient experience through empathy, responsiveness, and professionalism. Ability to independently resolve routine patient and scheduling issues using established standards and workflows.

JOB SPECIFIC

KNOWLEDGE, SKILLS and

ABILITIES

Ability to identify and escalate complex issues to appropriate personnel. Willingness and ability to support onboarding of new team members by modeling workflows and best practices. Knowledge of electronic medical record (EMR) to assist with monitoring appointment availability and optimizing scheduling templates.

Pay:

$25.00

• $26.

00 per hour Application Question(s): This position requires at least one year of medical office experience. Please describe your recent experience working in a physician office, specialty clinic, hospital outpatient clinic, or healthcare setting. What were your primary responsibilities? Tell us about your experience scheduling patient appointments and performing patient registration. How many appointments or patients did you typically handle in a day, and what scheduling systems or EMRs have you used? What experience do you have verifying insurance eligibility, collecting patient demographic information, obtaining prior authorizations, or coordinating referrals? Please provide specific examples. This role requires handling a high volume of patient calls while providing excellent customer service. Can you describe your experience working with multi-line phone systems and how you manage multiple priorities in a fast-paced environment? Do you have experience working in a Cardiology clinic or supporting Cardiology providers? Additionally, which EMR systems have you used (EPIC, Cerner, NextGen, eClinicalWorks, etc.), and how comfortable are you navigating patient records and scheduling within those systems? What is the best time to speak with you over the call to discuss more about this opportunity?

Work Location:

In person