Front Office - Orthodontics (New Patient Coordinator)

About My LA Braces:

For over 60 years, My LA Braces has been a cornerstone of orthodontic care in the Montebello community — known for beautiful results, a patient-first culture, and a high-performing team that truly loves what they do. We thrive on great systems, teamwork, and being the best part of our patients' day.

The Opportunity:

As our New Patient Coordinator , you're the first impression patients have of our practice — and that matters enormously. You'll be the warm, organized presence that makes new patients feel welcomed, informed, and excited to start their smile journey. This role blends exceptional customer service with proactive outreach and front office support.

What you will do:

Promptly contact new patient leads to schedule consultations and answer questions with professionalism and warmth Ensure every new patient has a seamless, welcoming experience from check-in through consultation follow-up Track new patient sources and assist with marketing activities to maintain a steady flow of leads Support front desk operations including scheduling, payments, and coordination with referring dental offices Collaborate closely with the team to deliver a consistent, high-quality patient experience What we are looking for: Warm, professional communication style — you make people feel at ease immediately Strong organizational skills and attention to detail across appointments and patient records Experience in dental/orthodontic patient coordination or a similar customer-facing sales role Familiarity with practice management software (Ortho2 a plus) and Microsoft Office Bilingual in Spanish or Cantonese preferred, but not required Ability to work 2 Saturdays per month as needed

Job Type:

Full-time Pay:

$18.00 - $24.00 per hour

Benefits:

Bereavement leave Dental insurance Employee discount Health insurance Paid sick time Paid time off Paid training Retirement plan Vision insurance Ability to

Relocate:

Montebello, CA 90640: Relocate before starting work (Required)

Work Location:

In person