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Patient Service Representative II
Job
Robert Half
Newark, CA (In Person)
Full-Time
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Job Description
Description We are offering a long-term contract employment opportunity for a Patient Service Representative in Newark, CA. This role is in the healthcare industry where you will be interacting with customers and patients, managing their accounts, and handling their scheduling inquiries.
What you will do:
- Responds to a high-volume of incoming and outgoing telephone calls and faxed referral
- Coordinates care by scheduling editing and maintaining routine patient physician appointments for new and returning patients.
- Facilitates communication between the patient and the physician or clinic
- Delivers expert knowledge regarding clinic-specific processes
- Accurately documents and routes calls to the proper department
- Identifies urgent customer needs or operational issues and escalates appropriately
- Works with care teams patients and outside facilities to obtain necessary information required for care.
- Communicates with the care team and support staff on various patient issues.
- Obtains and updates insurance information.
- Meets all regulatory and compliance standards
- Delivers high-level of customer service
- Follows documented protocols and guidelines
- Meets and exceeds departmental quality assurance standards
- Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding services
- Uses functionality of the telephone system as required
- Other departmental duties as assigned
Requirements Required Knowledge Skills and Abilities:
+- Type 40 words per minute +
- HS Diploma or GED required +
- 2+ years of experience in an applicable, high-call volume setting, must also have healthcare experience +
- Excellent customer service skills +
- Knowledge of medical terminology +
- Demonstrated knowledge of proper English grammar in speaking and writing +
- Maintain respect and composure in stressful situations +
- Navigate complex software tools and accurately input data +
- Effectively document caller notes into the medical record +
- Ability to adjust communication to fit the needs and level of understanding of the receiver +
- Ability to apply business logic to resolve patient/customer issues while managing multiple priorities. +
- Working knowledge of EPIC or other patient/customer database This role is ideal for candidates with strong communication skills, attention to detail, and the ability to thrive in a fast-paced healthcare environment.
- whenever you choose
- even on the go.