Lead Intake Coordinator

Easterseals Southern California transforms lives every day. For over a century, Easterseals has championed inclusion and independence—delivering essential services like early childhood programs, autism services, employment and independent living support to more than 29,000 people each year. Through advocacy and education, we break barriers and create opportunities for the one-in-four Americans with disabilities.

OVERVIEW OF POSITION

Under general direction, the Lead Intake Coordinator serves as a senior-level intake professional, providing subject matter expertise, workflow evaluation, and training support within Intake operations. In addition to performing core Intake Coordinator responsibilities, this role supports departmental process improvement initiatives, assists with training and resource development, and collaborates closely with Intake Leadership to enhance service delivery. The Lead Intake Coordinator provides guidance and cross-training support to intake staff and works collaboratively with internal partners to ensure accurate, timely, and compliant intake services. In all responsibilities, the position demonstrates a strong commitment to ESSC's mission and values by supporting a high‑quality, person‑centered service environment.

ESSENTIAL FUNCTIONS

Serves as a primary point of contact for intake related inquiries and routine issue triage; coordinates with internal teams and funding sources to facilitate resolution and escalates complex or high impact issues to Intake Leadership. Ensures accurate and timely collection, entry, and maintenance of participant and intake information within electronic health record system. Reviews intake documentation, authorizations, and reports to ensure accuracy, completeness, and compliance with departmental standards. Provide status updates related to intake progress, authorizations, and required documentation as appropriate. Coordinates with internal teams and funding sources to facilitate resolution of routine intake related issues; escalates complex, sensitive, or non-routine issues to Intake Leadership with recommended next steps. Evaluates intake processes and workflows to identify opportunities for efficiency, accuracy, and standardization; provides feedback and recommendations for leadership consideration; assists with developing, enhancing, and maintaining intake resources, tools, job aids, and reference materials as assigned by Intake Leadership. Supports onboarding and cross training of Intake Coordinators on intake processes, documentation standards, and best practices; monitors intake workflow trends and preliminary performance indicators to identify issues and escalate insights to Intake Leadership; recommends opportunities for coaching, training, and process improvement, with implementation directed by Intake Leadership. Monitors daily attendance and reassigns tasks within established guidelines to balance workflow; provides coverage and overflow support as needed; escalates attendance or performance concerns to Intake Leadership. Schedules, coordinates, and attends staff meetings, trainings, in-services, and other meetings as requested. Collaborates with other departments and service lines as needed, including Human Resources, Payroll, Information Technology, Billing, and other internal partners. Performs other related duties as assigned.

EDUCATION

High School Diploma, GED or national equivalent.

EXPERIENCE

Typically, requires 2-4 years of experience in intake coordination or healthcare administration, with demonstrated subject matter expertise and experience supporting training, workflow coordination, or process improvements.

KNOWLEDGE, SKILLS, ABILITIES

Proficient in Microsoft Office applications (e.g. Outlook, Word, Excel, Skype) and related computer software; ability to learn new software programs as needed. The ability to provide customer service, administrative support, and a demonstrated ability to handle high volume incoming calls, emails, and data entry Ability to interpret and implement policies, procedures, and regulations. Ability to maintain positive customer service interaction, and a high degree of professionalism. Ability to exercise discretion and maintain a high level of confidentiality. Ability to communicate effectively through oral and written skills and work cooperatively with a variety of individuals and groups. Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals of Southern California and/or program requirements. Must pass all drug testing required by

ESSC. PHYSICAL REQUIREMENTS IN ACCORDANCE WITH ADA

Carrying/Lifting:

Frequent / 0-30 lbs.

Standing:

Occasional / Up to 3 hours per day.

Sitting:

Constant / Up to 8 hours per day.

Walking:

Occasional / Up to 3 hours per day.

Travel:

N/A.

Repetitive Motion/Activity:

Keyboard activity, telephone use and writing.

Visual Acuity:

Close visual attention while working on a tablet/computer/laptop.

Environmental Exposure:

Standard office environment. Some therapy centers may have occasional exposure to unpleasant or hazardous working conditions (noise, heat, dust, bodily fluids, etc.). Welcome Welcome to our career page. Here you can view our current job openings and apply for positions online. Or, if you prefer, you can simply submit your resume for general consideration.