Bilingual Spanish/English Patient Access Representative

We are looking for a Bilingual (Spanish/English) Patient Access Representative to support this onsite front-end patient registration and admission activities for a Long-term Contract position in Palo Alto, California. This role is well suited for someone early in their career who brings strong customer service skills, attention to detail, and a detail-oriented approach to patient interactions. The selected candidate will help verify coverage, collect required documentation, process point-of-service payments, and assist with routine service needs while maintaining accuracy, compliance, and productivity standards.

Responsibilities:

• Register patients accurately and complete admission-related tasks while ensuring required forms and supporting documents are properly gathered and recorded.
• Verify insurance details and other available financial resources to help support billing accuracy and patient access to care.
• Receive and document payments collected at the time of service using secure cash-handling and payment-processing practices.
• Respond to routine patient questions and concerns in a courteous manner, providing timely assistance and appropriate follow-up.
• Address straightforward service issues and escalate complicated registration matters to senior team members when needed.
• Meet departmental productivity goals and weekly performance expectations by managing assigned priorities efficiently.
• Use patient access systems and related software to maintain complete, accurate records and support daily operational workflows.

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