Patient Access Rep

We are looking for a Patient Access Rep to support front-end registration and admission activities for a healthcare setting in Palo Alto, California. This Long-term Contract opportunity is well suited for someone who enjoys helping patients, managing administrative details accurately, and delivering strong service in a fast-paced environment. In this role, you will assist with intake documentation, payment collection, insurance verification support, and routine patient questions while maintaining compliance and productivity standards.

Responsibilities:

• Complete patient registration and admission tasks with accuracy, ensuring records and supporting documents are properly entered and maintained.
• Collect point-of-service payments securely and document transactions in accordance with billing and compliance expectations.
• Review available insurance information and other financial resources to help support appropriate coverage and payment processing.
• Respond to routine patient questions and concerns with professionalism, resolving straightforward issues and escalating complex matters when needed.
• Prepare and obtain required forms and documentation to support admission, billing, and regulatory requirements.
• Develop working knowledge of common insurance plans, coverage guidelines, and patient access procedures used in daily operations.
• Track individual productivity goals and key performance measures while following departmental priorities and service standards.
• Support patient access operations across assigned functional areas as business needs require during rotating shifts.

This facility is open 24/7 so you will need to be flexible on schedulingShifts may vary:

Morning shifts: 0700-0930Afternoon shifts: 1200-1300Evening shifts: 1700 - 1900And weekend availability is preferred.