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Patient Access Rep
Job
Robert Half
Palo Alto, CA (In Person)
Full-Time
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Job Description
We are looking for a Patient Access Rep to support front-end patient registration and admission activities in California. This Patient Access Rep Long-term Contract position is ideal for someone beginning a career in healthcare administration or bringing strong customer service experience from another industry. In this Patient Access Rep role, you will help patients navigate registration, insurance verification, payment collection, and required documentation while delivering detail-oriented service in a fast-paced setting.
Responsibilities:
- Complete patient intake, admission, and registration activities with attention to accuracy, timeliness, and privacy standards.
- Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
- Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures.
- Able to handle routine/simple patient escalations and perform service recovery.
- Escalates any advanced or complex registrations to a more experienced team member.
- Greets patients and begins the registration process. Maintains professional communication with various PAS staff medical center staff physicians guests and patients regarding the admitting/registration services rendered.
- Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team.