Front Desk Clerk

Front Desk Clerk Pacific Pulmonary Medical Group - 3.7 Riverside, CA Job Details Full-time $21 an hour 6 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Teamwork Medical documentation Phone communication Computer literacy Writing skills Administrative experience High school diploma or GED Medical administrative support Task prioritization Organizational skills Medical receptionist

Full Job Description Position:

Front Desk Clerk Employment Status:

Full-time, Non-Exempt (40 hours per week, 8:00 AM - 5:00 PM)

Clinic Department:

Clinic Reporting To:

Clinic Manager Compensation:

$21.00 per hour

Summary:

The Front Desk Clerk serves as the first point of contact for patients and visitors, creating a professional and welcoming environment within the clinic. This position is responsible for patient reception, scheduling coordination, registration, communication, and administrative support while ensuring a positive patient experience from initial contact through completion of services. The Front Desk Clerk acts as a liaison between patients, families, clinical staff, providers, and external partners to support continuity of care and efficient clinic operations.

Qualification:

Minimum of one (1) year of customer service or front office experience, preferably in a healthcare setting with direct patient interaction. Strong verbal and written communication skills. Professional telephone etiquette and interpersonal skills. Demonstrated maturity, accountability, professionalism, and courtesy. Ability to maintain composure and professionalism in high-volume or stressful situations. Strong organizational skills and attention to detail. Ability to work independently and prioritize multiple tasks. Problem-solving skills with the ability to handle situations with limited standardization. Basic computer proficiency and experience with electronic health records (EHR) and scheduling systems preferred.

Education:

High school diploma or general education degree (GED) required.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear. The employee is occasionally required to walk; sit; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Essential Duties and Responsibilities Greet patients, family members, visitors, and staff in a professional and courteous manner upon arrival. Maintain accurate patient registration records, visitor logs, and electronic database information. Maintain current patient scheduling and appointment information while communicating appropriate updates regarding appointments, providers, and clinic services to patients and families. Serve as a liaison between patients, families, providers, clinical staff, and administration to support effective communication and continuity of care. Identify, document, and report patient care concerns, service issues, or operational problems to the appropriate department or supervisor. Promote patient satisfaction by addressing concerns promptly and recommending process improvements when appropriate. Receive, investigate, and appropriately route patient inquiries, concerns, and complaints to clinic leadership or the Operations Manager. Explain clinic services, policies, procedures, and patient care processes to patients, families, and visitors in a clear and professional manner. Support a patient-centered environment by promoting professionalism, empathy, and respectful patient interactions among staff. Obtain and verify insurance eligibility, authorizations, pre-certifications, and referrals as required for services and testing. Coordinate communication between patients, providers, outside vendors, home care companies, and ancillary service providers to ensure continuity of care and timely service delivery. Maintain accurate documentation of patient, payer, and vendor communications in accordance with clinic policies and procedures. Assist with maintaining payer and patient account information while supporting clinic operational and service goals. Maintain and update patient, referral, and customer databases to ensure accurate and current records. Maintain satisfactory, regular, and predictable attendance and report to work as scheduled while minimizing unscheduled absences. Ensure all verbal, written, and electronic communications reflect the standards, professionalism, and mission of PPMG. Maintain patient confidentiality and comply with all HIPAA regulations and privacy standards. Demonstrate a positive, cooperative, self-motivated, professional, and courteous attitude at all times. Perform other duties and responsibilities as assigned. Facilitate the timely collection of patient copayments and outstanding account balances during the check-in or check-out process. Generate and review appointment reports for the subsequent business day to support clinic preparation and scheduling efficiency. Ensure the continuous availability of new patient registration materials and clinical paperwork for distribution upon arrival. Manage high-volume telephonic inquiries with professional etiquette, effectively routing calls to the appropriate department or clinical team while coordinating patient flow. Coordinate the distribution of incoming faxes and electronic correspondence to the designated departments to ensure prompt administrative action and continuity of care.

CORE COMPENTICES

COMMUNICATION:

Uses communication styles and methods effective for the situation and patients: Communicates in a tone and manner that demonstrates respect. Demonstrates active listening skills and effective interpersonal communication. Writes clearly and accurately in a variety of contexts and formats Listens and asks questions to understand others viewpoints. Communicates issues in a timely manner Demonstrates awareness of and responsiveness to verbal and non-verbal Communication styles. Recognizes cultural differences with respect to communication Utilizes effective cross-cultural communication styles. Documents sources of information. Uses appropriate technologies to acquire and process information

PROJECT AND TASK MANAGEMENT

Manages the process and implementation of projects and tasks in a timely and directed

Manner:

Plans, designs or carries out projects or tasks with well-defined objectives and outcomes Determines appropriate implementation strategies, tools and technologies Adapts to changing work priorities and workplace practices. Uses a range of assessment techniques to monitor the success of a project or task. Establishes priorities to meet deadlines. Carries out multiple tasks or projects

TEAMWORK

Works co-operatively within diverse teams to achieve collective goals: Works within the dynamics of a group. Demonstrates commitment to the team's purpose and objectives Accepts and provides feedback in a constructive and considerate manner. Shares information and encourages others to do the same. Supports and motivates group(s) for high performance recognizes the role of conflict in a group to reach solutions. Manages and resolves conflict when appropriate. Builds professional relationships. Demonstrates accountability to team's purpose and follows through on Commitments. Works effectively within a variety of situations, and with various individuals or groups. Considers diverse perspectives and working styles within a cross-cultural context

COMMITMENT TO QUALITY

Improves work practices to achieve desired results: Seeks opportunities to improve work practices. Generates ideas for improvement. Pays attention to the quality of his/her work Persists when difficulties arise. Tries innovative ways to get things done. Considers situations from new perspectives. Evaluates work results to determine effectiveness. Maintains quality standards of own work/ PROFESSIONAL

BEHAVIOUR

Meets or exceeds workplace guidelines, standards and specifications: Follows workplace policies (e.g. health and safety, equity, confidentiality, Harassment). Recognizes rights and responsibilities in relation to workplace practices and policies Follows current government legislation related to workplace policies/procedures. Takes responsibility to understand workplace culture. Abides by standards of practice relevant to chosen profession.

SOCIAL RESPONSIBILITY

Accepts responsibility for own actions Evaluates ethical aspects of decision making. Demonstrates respect for a diversity of ideas and the rights of others Exhibits personal, professional, and academic honesty chooses ethical courses of action .Builds equitable relationships with employees, physicians and management. The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications of employees assigned to this job.

Pay:

$21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Medical receptionist: 1 year (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Riverside, CA 92505 (Required)

Work Location:

In person