Departmental Clerk

To provide reception, registration, and appointment booking for patients in the Rehabilitation Services Department. To provide Administrative assistance the Director and Clinical Coordinator. •

Essential Functions:

Reception/Clerical Functions:

Works with the therapy staff to generally expedite care for patients referred for therapy. Receives patients and registers them using the computer system. Cancels appointments in the event of staff illness or unexpected absence. Books initial and follow-up/return appointments when appropriate. Maintains exact balance in cash drawer. Balances drawer at the end of each work day and deposits money in safe. Receives co-payments from patient when registering for appointments. Recovery registers all patients from the prior day as needed. Focused on providing excellent service both to our members and other Medical Center staff.

Telephone Communication:

Answers phone, takes messages, and assists members with general information and/or directs members to therapist's voice-mail.

Administrative Functions:

Handles incoming and outgoing departmental mail. Orients and trains new reception staff. Orients new staff to the reception area. Collects and records daily statistical information. Monitors schedules of providers to identify available appointments. Calls patients to fill appointments, as they are available. Assist the Director and Clinic Supervisor with other problems, as requested. Performs other duties as assigned, including all duties required in the generic position description for a cashier-receptionist.

Professional Conduct/Behavior:

Is compliant with all Health Insurance Portability and Accountability Act (HIPAA) regulations. Grade 4

Basic Qualifications:

High School Diploma or equivalent.

Testing:

Typing 35

WPM Testing:

Medical Terminology (able to pass standardized test)

Testing:

PC Skills Test (able to pass PC skills assessment) - Two (2) years- experience in dealing with the public. Able to utilize computer system to register patients. Able to communicate effectively on the telephone possesses good telephone skills. Able to accurately transmit messages. Able to count currency and make change. Able to file accurately.

Preferred Qualifications:

Experience in a medical setting preferred.

Skills Testing:

PC skills test (able to pass PC skills assessment), Medical Terminology (able to pass standardized test) and typing 35

WPM PrimaryLocation :

California,Roseville,Roseville Eureka Medical Offices 1

HoursPerWeek :

1

Shift :

Day Workdays :

Mon, Tue, Wed, Thu, Fri •On-call as needed

WorkingHoursStart :

06:45

AM WorkingHoursEnd :

05:30

PM Job Schedule :

Call-in/On-Call Job Type :

Standard Employee Status :

Regular Employee Group/Union Affiliation :

A01|SEIU|

United Healthcare Workers West Job Level :

Entry Level Job Category :

Administrative & Support Services Department :

Roseville Hospital - Physical Therapy - 0206

Travel :

Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.