Advanced Medical Support Assistant

Advanced Medical Support Assistant Department of Veterans Affairs Veterans Health Administrion Veterans Health Administrion - Dental Service Summary The Advanced Medical Support Assistant serves as a San Francisco VA HealthCare System Dental Service supporting Front Desk and clinical service areas. Serves as a Medical Support Assistant and provides clerical and administrive support for Dental Service. Learn more about this agency Summary The Advanced Medical Support Assistant serves as a San Francisco VA HealthCare System Dental Service supporting Front Desk and clinical service areas. Serves as a Medical Support Assistant and provides clerical and administrive support for Dental Service. Learn more about this agency Overview Help Accepting applicions Open & closing des 04/29/2026 to 05/19/2026 Salary $63,094 - $82,021 per year Pay scale & grade GS 6 Locion 2 vacancies in the following locion: San Francisco, CA Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential 6 Job family (Series) 0679 Medical Support Assistance Supervisory stus No Security clearance Not Required Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determinion process Suitability/Fitness Financial disclosure No Bargaining unit stus Yes Announcement number

CBSW-12944061-26-MKH

Control number 867299600 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Videos Duties Help Advanced MSA's Determines dental eligibility through interpretion of Federal regulions, monitors the stus and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems th may arise. Gives on-the-job training to new employees in accordance with established procedures and practices. Provides informion via telephone and in person to the general public, members of the professional staff, civilian, and military personnel in response to inquiries regarding appointments. Advanced MSA's enters, manipules, and retrieves informion and da from the Vista and other clinical informion systems as approprie to area assigned. Determines whether a veteran is eligible for dental care, and if eligible, determines the type of dental eligibility cegory he or she falls under. Enters dental eligibility informion into Dental Record Manager. Completes mini registrion and chart compilion. Complete requested forms, manually or using automed systems, for individual pient orders for blood work, X-rays, radiion therapy, respirory or ventiled care consults and other requests as required. Schedules and coordines appointments for pients with various clinics, ensuring all trement requested by the physician has been scheduled, and rescheduling appointments when necessary. Coordines the scheduling to avoid conflicts in different clinic schedules. Ensures appointments are timely and in accordance with physicians' requests. Explains necessary test preparions to pients. Receives telephonic requests for informion and transmits requests to the approprie physician. Assists clinic administror and other personnel with workload accountability informion. Obtains and reviews medical records of pients prior to scheduled appointments. Records a variety of physicians' orders on a timely basis to various charts, identifying abbreviions comprising medicion orders. Assures proper completion and filing of original medical documention and forms in records prior to forwarding to medical records room. Ensures the pient completes all necessary forms prior to being seen by the provider. Functions as co-ADPAC coordinor for Dental Service. Maintains all pients' records, either electronic or paper, according to regulion insuring each entry contains proper pient and health care proper identificion. Correctly files original medical documention in the pient record and copies of medical documention into research files as necessary. On discharge, transfer, or completion of appointment verifies and assures th the record of the pient trement is administrively complete. Performs Quality Assurance monitoring using approprie tools regarding the completion and contents of the pient record.

Work Schedule :

Monday to Friday; 8am - 4:30pm

Telework :

Not Available Virtual:

This is not a virtual position. Functional Stement # : 000000

Relocion/Recruitment Incentives :

Not Authorized EDRP Authorized:

Not Authorized Permanent Change of Stion (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Requirements Help Conditions of employment You must be a U.S. Citizen to apply for this job. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a trial period. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or ste-issued dentificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Qualificions Applicants pending the completion of educional or certificion/licensure requirements may be referred and tentively selected but may not be hired until all requirements are met.

Basic Requirements :

United Stes Citizenship:

Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

English Language Proficiency:

Advanced Medical Support Assistants must be proficient in spoken and written English in accordance with VA Policy. Creditable Experience Knowledge of MSA Practices. To be creditable, the experience must have demonstred the knowledge, skills, and abilities (KSAs) associed with current MSA responsibilities or an equivalent administrive pient support role in a non-VA medical inpient or outpient setting. Experience sisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting. Quality of Experience. Qualifying experience must be a level comparable to MSA experience or equivalent administrive clinical support role in a non-VA medical inpient or outpient setting] the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrive independence, complexity (difficulty), and a range of varieties as described in this standard, the specified grade level and be performed by the incumbent least 25% of the time . Part-Time Experience. Part-time experience as an MSA or equivalent administrive pient support in a non-VA medical inpient or outpient setting is creditable according to its relionship to the full-time workweek. For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service. May qualify based on being covered by the Grandfhering Provision as described in the VA Qualificion Standard for this occupion (only applicable to current VHA employees who are in this occupion).

Grade Determinions :

For GS-06 In addition to the basic requirements you must demonstre th you possess one year of specialized experience the next lower grade level (GS-05).

Preferred Experience:

Experience gained while working in a medical office, hospital, inpient/outpient clinic, Ancillary Service, Call Center, Care of Community Care, Consult Scheduling, Direct Scheduling, Interdisciplinary Coordined Care Delivery Models, PACT TEAMLETS, Pient Systems, Radiology/Imaging/Nuclear Medicine, Specialty Clinics, Veterans Appointment Request, VistA Scheduling Graphical User Interface (VS GUI), Ward. Applying administrive judgment, the use of wide range of clinical flow processes reling to access to care across multiple clinical, specialties. Recommends changes to existing clinic procedures based on current guidelines. You red on the following Knowledge, Skills, and Abilities based on your applicion for this position: Please make sure th each is addressed in detail in the body of your resume . I. Ability to collabore and communice with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychirists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to pients is met. II. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulions. III. Ability to communice tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various forms and presenting da to various organizional levels, as well as resolving pient concerns. IV. Advanced knowledge of the technical healthcare process including, but not limited to, scheduling across interdisciplinary coordined care delivery and/or care in the community models and pient healthcare portals as it reles to access to care. V. Advanced knowledge of policies and procedures associed with interdisciplinary coordined care delivery and/or care in the community operional activities th affect pient flow, and pient support care administrive functions to include, but not limited to appointment cycles, outside pient referrals, follow-up care, overbooking, provider availability, etc. VI. Advanced knowledge of medical terminology due to the technical nure of language utilized by clinicians.

References:

VA Handbook 5005, PART

II, APPENDIX G45

Medical Support Assistant VA Qualificion Standards. Can be found in the local Human Resources Office. The full performance level of this vacancy is GS-06 . The actual grade which an applicant may be selected for this vacancy is GS-06.

Physical Requirements:

This is primarily a sedentary position. See VA Directive and Handbook 5019 Educion No educion substitution this grade level. Additional informion Receiving Service Credit or Earning Annual (Vacion)

Leave:

Federal Employees earn annual leave a re (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the re which they earn annual leave. Such credit must be requested and approved prior to the appointment de and is not guaranteed. During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus. VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, Human Resources and Administrion/Operions, Security, and Preparedness (HRA/OSP) The Fair Chance Act . Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the VA for Vets site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must provide a complete Applicion Package which includes: Resume

RESUME REMINDER

: Your resume must include the following informion for each job listed: Job title Duties (Be as detailed as possible.) Month & year start/end des (e.g., June 2007 to April 2008) Full-time or part-time stus (include hours worked per week) The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your resume. Cover Letter DD-214/ Stement of Service Disability Letter (VA) Resume SF-50/ Notificion of Personnel Action Transcript Veterans' preference does not apply for internal or other current permanent Federal agency employees. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/19/2026 to receive considerion. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12944061 . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Molly Hwe Phone 4152214810 Molly.

Hwe@va.gov Address San Francisco VA Medical Center 4150 Clement Street San Francisco, CA 94121 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the USAJobs Help Center .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help To apply for this position, you must provide a complete Applicion Package which includes: Resume

RESUME REMINDER

: Your resume must include the following informion for each job listed: Job title Duties (Be as detailed as possible.) Month & year start/end des (e.g., June 2007 to April 2008) Full-time or part-time stus (include hours worked per week) The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your resume. Cover Letter DD-214/ Stement of Service Disability Letter (VA) Resume SF-50/ Notificion of Personnel Action Transcript Veterans' preference does not apply for internal or other current permanent Federal agency employees. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/19/2026 to receive considerion. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12944061 . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Expand Hide how to apply Agency contact informion Molly Hwe Phone 4152214810 Molly.

Hwe@va.gov Address San Francisco VA Medical Center 4150 Clement Street San Francisco, CA 94121 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the USAJobs Help Center .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Open & closing des 04/29/2026 to 05/19/2026 Salary $63,094 - $82,021 per year Pay scale & grade GS 6 Locion 2 vacancies in the following locion: San Francisco, CA Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential 6 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBSW-12944061-26-MKH

Control number 867299600