PATIENT ACCESS REPRESENTATIVE-FLOAT

This is a

Full Time Float Position Compensation Range:

$18.86 to $27.60

Non-Exempt Position Benefits:

Medical, Dental, Life, Retirement, Paid Time Off

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Supervisory-Specific Performance Expectations, Duties, and Responsibilities:

N/A Position-Specific Performance Expectations, Duties, and Responsibilities:

• Greets patients in person and on the phone in a friendly and courteous manner.
• Obtains and verifies patient information
• Answers and directs incoming calls.
• Accurately admits/registers patients for all services performed at MRH.
• Time of service collections of co-pays and such as needed.
• Processes all returned mail.
• Acts as a liaison between patient, families, physicians, and care team.
• Participates in interdepartmental process improvements and process evaluation efforts.
• Acts as an internal consultant and educator to hospital staff in the area of expertise.
• Strives to ensure continual compliance with Patient Access Department policies and procedures.
• Can identify and access the system to report abuse to employees and/or patients.
• Establishes a good rapport and working relationship with other departments.
• Coordinates insurance, preauthorization, benefits verification, and pre-registration activities.
• Prioritizes workload and completes assignments within allotted time. Works as a team with co-workers.
• Assists in the orientation of new employees.
• Proficient in the duties in both the outpatient and Emergency Departments.
• Cross-trains in other departments as needed.
• Educates patients for financial assistance.
• Completes miscellaneous reports.
• Performs other duties as assigned.

Organization-Specific Performance Expectations, Duties, and Responsibilities:

• Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
• Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
• Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
• Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
• Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
• Maintains strict patient confidentiality at all times.
• Reports to work punctually and completes assigned duties within established timeframes.
• Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
• Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
• Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.

QUALIFICATIONS

• Must be at least 18 years of age (21 for positions requiring driving, with a valid driver's license).
• Must be legally authorized to work in the United States.
• Must successfully pass a background check.
• Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
• Must complete an Employee Health meeting prior to starting employment.

EDUCATION, LICENSURE

(S), AND

CERTIFICATION

(S) Required Preferred ☐ ☐

EXPERIENCE

Required Preferred ☐ ☒ Knowledge of medical terminology. ☐ ☒ Computer experience. ☐ ☒ Customer service experience. ☐ ☒ Bilingual