Patient Services Representative

Position Purpose The Patient Services Representative is the first person our patients meet when arriving at Centers for Gastroenterology and the last person they see. This employee has the responsibility of making a good impression by demonstrating pleasant, helpful, and comforting demeanor. This employee should work effectively, efficiently, and accurately to ensure best patient care. Essential Job Functions Greet everyone that comes into the office and direct them appropriately. Demonstrate respectful and positive behavior to everyone. Check patient in accurately. Verify demographic and health insurance information in the system. Distribute and explain appropriate forms to patients. Review procedure appointments for patients in EMR, following protocols for data entry—paying close attention to demographic and health insurance information. Answer phone calls and appropriately direct calls.

• Collects co-payment, co-insurance and/or deductible amounts from patients as appropriate.
• Balance cash drawer to ensure daily receipts and charges balance.

Follow policies and procedures established for the work area. Make recommendations for changes or additions to the policies and procedures for their area. Prep patient charts Coordinate with clinical staff and providers as needed to keep the office operating efficiently. Understand and adhere to all HIPAA regulations to maintain our patients' privacy. Requires regular, predictable attendance. Flexibility is essential for success with CFG and on occasion, our employees may be asked to complete projects and tasks that could be outside of their normal scope of duties. Required Competencies

• Customer Service & Patient Care
• Ability to respond to questions appropriately and listen attentively.
• Effective Communication
• Communicates ideas clearly, accurately, and professionally in both verbal and written form.
• Technical Excellence
• Possess excellent attention to detail as well as data entry skills.
• Teamwork
• Build solid working relationships and support co-workers to foster a friendly work environment.
• Time Management
• Must be able to work under pressure and complete projects according to established timeframes.
• Positive Attitude
• Contributes to a welcoming, inclusive, and professional work environment.
• Computer Proficiency
• Demonstrates comfort and proficiency with Windows-based computer systems. Preferred Competencies and Experience

Medical Office:

2 years

• Customer service in a medical office setting
• High School diploma or equivalent training or knowledge acquired.
• Knowledge of medical insurance terminology (i.e., Deductible, Co-Insurance, Out-of-pocket max, etc.).
• Ability to speak, read, and write Spanish Education
• High School diploma or equivalent Working Conditions and Physical Requirements Ability to walk, stand, stoop, bend, or sit for extended periods of time.

Physical demands:

percentage of time spent in each activity (estimate) Walking 15%

• assisting patients, delivering information personally to other departments, collaborating with other department employees. Sitting 85%
• answering the telephone, scheduling appointments and procedures in the call center, working at the front desk, extensive periods working on the computer.

Number of pounds that must be lifted, carried, pushed or pulled: up to 30lbs. Climbing on step ladders to reach top shelves, stooping, kneeling, crouching, reaching, fingering (like keyboarding, controls on a scanner, fax, etc.) Ability to speak clearly to be understood by our patients and employees. Ability to hear within normal range. Able to hear patients on the phone in a noisy call center/front desk environment. Acuity near and far. Ability to see within normal parameters, and to distinguish colors. Ability to work for extensive periods at computer keyboarding. Works in a well-lit heated/air conditioned environment. Temperatures between 68 and 74 degrees. Work may involve exposure to communicable diseases, medicinal preparations and other conditions common to a clinic environment. Must have a car, driver's license and car insurance and be able to drive between facilities. Equipment used Computer, printer, multi-line telephone, headset, fax machine, scanner, postage machine Benefits The Centers for Gastroenterology is proud to offer medical, dental, vision, life insurance, identity theft protection, a monthly HSA contribution, a 401(k) option with employer matching, 7 paid holidays, a personal holiday, a generous PTO package, a quarterly bonus program, an Employee Assistance program, voluntary accident and critical illness benefits, professional development opportunities, and of course, an awesome work environment! Equal Employment Opportunity Centers for Gastroenterology is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military, or veteran status

Job Type:

Full-time Pay:

$19.00

• $25.

30 per hour

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Profit sharing Vision insurance

Experience:

EPIC EHR

1 year (Preferred) Medical office: 1 year (Preferred)

Work Location:

In person