Specialist: Patient Access (PRN)

Patient Access / Registration Specialist (PRN)

Department:

Patient Access Status:

PRN (As Needed)

FLSA Status:

Non-Exempt Reports To:

Manager:

Patient Access Location:

Pagosa Springs Medical Center - Pagosa Springs, Colorado Position Highlight Be the first point of contact for patients and visitors while helping create a welcoming, efficient, and exceptional healthcare experience. Position Summary Pagosa Springs Medical Center (PSMC) is seeking a customer-focused Patient Access / Registration Specialist to join our Patient Access team on a PRN basis. This position serves as a vital connection between patients and healthcare services by greeting patients, answering phones, registering encounters, verifying insurance eligibility, collecting payments, and ensuring accurate patient information is entered into the Electronic Health Record (EHR). The Patient Access Specialist plays a critical role in creating a positive first impression while supporting efficient patient flow and exceptional customer service. When assigned to the Emergency Department, the Patient Access Specialist works closely with the clinical team to support timely patient care and receives an additional $1.00/hour differential for hours worked in the ED. Key Responsibilities Patient Registration & Customer Service Greet patients and visitors in a professional, courteous, and timely manner Answer incoming phone calls and direct inquiries appropriately Accurately register patients within the Electronic Health Record Collect and verify patient demographic information Obtain and verify insurance information and eligibility Ensure required registration forms and consents are completed and signed Maintain patient confidentiality and HIPAA compliance at all times Financial Responsibilities Collect patient co-payments and payments Post payments accurately to appropriate accounts Provide patients with information regarding financial assistance resources Maintain accuracy in financial transactions and documentation Electronic Health Record Support Scan and upload identification, insurance cards, and supporting documentation Maintain accurate patient records and prevent duplicate medical records Support registration functions for clinical and administrative staff Utilize Cerner and other software applications effectively Operational Support Monitor incoming faxes and route appropriately Assist patients with medical records requests and release forms Complete opening and closing duties as assigned Participate in staff meetings, trainings, and departmental initiatives Cross-train to support Patient Experience functions as needed Education High school diploma or equivalent required Experience Minimum two (2) years of customer service experience preferred Prior healthcare experience preferred but not required Electronic Health Record experience, particularly Cerner, preferred but not required Certifications Current AHA BLS (Heartsaver) certification required Skills & Abilities Strong customer service and interpersonal skills Excellent verbal communication and telephone etiquette Strong attention to detail and accuracy Basic computer proficiency, including Microsoft Office and Teams Ability to multitask and remain organized in a fast-paced environment Ability to handle frequent interruptions while maintaining professionalism Ability to work independently and collaboratively as part of a team What We're Looking For The ideal candidate: Enjoys helping people and creating positive experiences Demonstrates empathy, professionalism, and patience Maintains accuracy and attention to detail Thrives in a fast-paced healthcare environment Adapts quickly to changing priorities Embodies PSMC's WISER values of

Wholeness, Integrity, Stewardship, Excellence, and Respect Compensation & Benefits Compensation Base Compensation Range:

$18.00 - $22.38 hourly, based on years of relevant experience. "Relevant experience" means relevant to the employee's responsibilities set forth in the job description as determined by the HR Manager, CAO, applicable department manager/director and applicable senior leader.

Cross-Training Differential:

Patient Access Registration staff who are trained and regularly scheduled for shifts and work in the ED receive a Cross-Training Differential of an additional $1.00 per hour.

PRN Differential:

PRN employees in this position receive an additional $1.00 per hour. Benefits PRN employees are eligible for benefits in accordance with organizational policy, which may include: Sick leave accrual Retirement plan participation Employee Assistance Program Other benefits as applicable based on employment status and hours worked About Pagosa Springs Medical Center Pagosa Springs Medical Center is a Critical Access Hospital serving Pagosa Springs and Archuleta County in southwest Colorado. Our Patient Access team plays an essential role in ensuring patients receive a seamless, welcoming, and efficient experience from the moment they enter our organization. Located in beautiful Pagosa Springs, Colorado, our community offers exceptional outdoor recreation, stunning mountain scenery, and a welcoming small-town atmosphere. Our culture is guided by our WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect. Apply Today If you are passionate about customer service, enjoy helping others, and want to make a difference in healthcare, we encourage you to apply for our PRN Patient Access / Registration Specialist opportunity. Applications are accepted on an ongoing basis Pagosa Springs Medical Center is an Equal Opportunity Employer. All qualified applicants will be considered for employment, and we will not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, marital status, or any other characteristic protected by law. Offers of employment are contingent upon successful completion of a pre-employment health and drug screen and background check.