Patient Access Facilitator

We are looking for a Patient Access Facilitator to support front-end patient access operations for a healthcare organization in Danbury, Connecticut. This Long-term Contract opportunity focuses on creating a smooth registration and scheduling experience by assisting patients during high-volume periods, verifying key information, and coordinating appointment needs with accuracy and professionalism. The ideal candidate is comfortable working in a fast-paced setting, provides attentive service to diverse patient populations, and maintains strong attention to detail when handling insurance, documentation, and compliance-related tasks.

Responsibilities:

• Welcome patients at check-in and check-out, confirm identity using established safety procedures, and ensure each visit is processed accurately.
• Enter and update demographic, insurance, and financial details across required systems to support timely patient access and billing workflows.
• Arrange new, follow-up, and same-day appointments based on provider availability, department guidelines, and patient needs.
• Assist walk-in and add-on patients efficiently while keeping registration records current and complete.
• Obtain signatures, authorizations, and other required documentation, and record account activity with a high degree of accuracy.
• Support patients who need additional assistance, including individuals with language, hearing, or accessibility needs, by coordinating appropriate accommodations.
• Review daily wait lists or recall lists and help fill open appointment times to improve schedule utilization.
• Verify coverage information through eligibility tools and payer resources, and document insurance details needed for reimbursement and managed care compliance.
• Follow departmental procedures, privacy standards, and healthcare regulations while maintaining service quality in a busy environment.